#1 They fear the Service Level Agreement


Most cloud communication providers will talk the talk, but can they walk the walk? If you’re sensing that your service provider is hesitating to guarantee your services with a Service Level Agreement, you’ve got a problem. If they can’t be 100% confident in their own services, how can you be confident you are going to get what you expect and need?

#2 You’re getting less and less attention

In the first week, you were bombarded with calls, given the royal treatment and you were promised that the customer comes first. Now that you’ve signed and the system is in, you fell like one in a million. Your needs aren’t being immediately responded to, support is slow and lackluster and your system’s features aren’t performing the way you were promised.

#3 They can’t grow and expand with your business

One of the greatest advantages to cloud communications is that the solution should be scalable and flexible to meet the needs of a growing, modern business. As you expand, it should be simple for your solution to expand. You shouldn’t have to worry about whether or not your phone system can grow with your success.

#4 They make excuses for their lack of quality

Your service provider may be making excuses regarding the voice quality, saying that VoIP isn’t supposed to sound great when connecting to a traditional phone system. That’s wrong. No matter where you are calling, or on what device, you should be experiencing quality voice communications.

Recommended Posts

By using this site you agree to the use of cookies. More Info

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Currently, UniVoIP does not utilize "first party cookies" but may do so in the future. We do, however, work with a third party vendor, and therefore we use “third party cookies”, to provide us with certain information to, among other things:

UniVoIP and its vendors use cookies or similar technologies to analyze trends, administer the Website, track users’ movements around the Website, and to gather demographic information about our user base as a whole. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies set by the Website owner (here, UniVoIP) are called "first party cookies". Cookies set by parties other than the Website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the Website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the Website in question and also when it visits certain other Websites.

View our complete Privacy Policy here