#1 They fear the Service Level Agreement
Most cloud communication providers will talk the talk, but can they walk the walk? If you’re sensing that your service provider is hesitating to guarantee your services with a Service Level Agreement, you’ve got a problem. If they can’t be 100% confident in their own services, how can you be confident you are going to get what you expect and need?
#2 You’re getting less and less attention
In the first week, you were bombarded with calls, given the royal treatment and you were promised that the customer comes first. Now that you’ve signed and the system is in, you fell like one in a million. Your needs aren’t being immediately responded to, support is slow and lackluster and your system’s features aren’t performing the way you were promised.
#3 They can’t grow and expand with your business
One of the greatest advantages to cloud communications is that the solution should be scalable and flexible to meet the needs of a growing, modern business. As you expand, it should be simple for your solution to expand. You shouldn’t have to worry about whether or not your phone system can grow with your success.
#4 They make excuses for their lack of quality
Your service provider may be making excuses regarding the voice quality, saying that VoIP isn’t supposed to sound great when connecting to a traditional phone system. That’s wrong. No matter where you are calling, or on what device, you should be experiencing quality voice communications.