To ensure a smooth and timely implementation of your new voice and/or data services, please review the different stages of the activation process below. Under each stage you will find information on what to expect and what we expect from you. Reviewing prior to installation will help ensure a successful installation.

Initial Discovery

Your Responsibilities:

  • Review order requirements with your Sales Representative
  • Verifying Your Network for Voice. Assess your Local Area Network (LAN) and Wide Area Network (WAN) readiness for Voice; including inside wiring (CAT5, CAT5e or CAT6), switches, routers, firewalls, PoE, IP addressing and QoS

Our Responsibilities:

  • Identify service requirements
  • Demonstrate services
  • UniVoIP Sales representative to send documents requiring customer signatures, including: Subscription Agreement and explain the activation process and support in detail
Subscription Agreement

Your Responsibilities:

  • Provide the following documentation: Signed Subscription Agreement including acknowledgment of Responsibilities and Standard Service Agreement (SSA)
  • Customer needs to pay the NRC/Schedule A prior to UniVoIP assigning a Project Manager

Our Responsibilities:

  • Upon receipt of all required documentation, Sales representative introduces UniVoIP Project Manager (UPM) as your primary point of contact throughout the Activation process
Activation Kickoff

Your Responsibilities:

  • Appoint primary point of contact for for all activation information and tasks
  • Participate in the UniVoIP installation kickoff call
  • Review Agreement details and network requirements with UPM
  • Acknowledge or provide completed User & System Settings Worksheet

Our Responsibilities:

  • UPM will schedule Activation Kickoff Call
  • UPM & Sales Representative will review signature documents, user details, requirements of the ordered solution, as well as discuss installation expectations
  • UPM will define timeline and process with the customer
  • Schedule administration training
  • UPM will provide tentative activation timeline and UnVoIP contact details following Kickoff Call
  • UniVoIP Sales Representative will update deliverables as discovered during Kickoff Call.
Service Provisioning

Your Responsibilities:

  • Confirm your Local Area Network (LAN) and Wide Area Network (WAN) readiness for Voice; including inside wiring (CAT5, CAT5e, or CAT6), switches, routers, firewalls, PoE, IP addressing, QoS
  • Participate in UPM update meetings as necessary

Our Responsibilities:

  • UPM initiates order processing
  • UPM initiates installation scheduling process
Circuit Delivery

(If Private Wide Area Network or Internet Access Provided by UniVoIP)

Your Responsibilities:

  • Provide access for loop delivery The wired connection from a telephone company's central office in a locality to its customers' telephones. date, also known as the Firm Order Commitment (FOC) date.Estimated loop delivery in most markets is 30 days
  • Extend Circuit from Minimmum Point Of Entry (MPOE) to data equipment location within suite. Depending on your buildings requirements, Riser Management Company A “Riser” is a general term that define a system of independent closets on each floor of a commercial building or high rise . may be required to complete the extension. Speak with your building’s management office to verify requirement
  • If Broadband or Dedicated Internet Access (DIA) circuit – integrate to Local Area Network (LAN) prior to scheduled voice activation

Our Responsibilities:

  • Local telecom provider to prep local access loop for circuit order, and to do acceptance testing with UniVoIP
  • Confirm circuit has been extended to customer suite
  • Circuit turn-up estimate of 45 days in most markets
Hardware Delivery

Your Responsibilities:

  • Track and receive equipment for install

Our Responsibilities:

  • Equipment shipped or delivered by installation engineer
  • Tracking information sent to customer if shipped
Site Access & Activation

Your Responsibilities:

  • Provide requirement for Certificate of Insurance (COI) as required by your building management for technician access
  • Provide access to MPOE, data room and all locations with telephones
  • Prepare script for Auto Attendant (Day and Night) and have a person available onsite with the technician to record
  • Require all users to attend telephone training class the day of activation

Our Responsibilities:

  • If T1, e-line, or MPLS circuit is provided by UniVoIP a technician will be dispatched to your site to connect and test the UniVoIP equipment
  • Access and Voice equipment installation may be scheduled separately in some cases
  • Will set up Admin recording sessions for customer to record the AA (Day and Night)
    Technician will provide basic end user training (6 people per class, approx 15 minutes)
ACTIVATION COMPLETE

Your Responsibilities:

  • Primary Point of Contact to Sign Activation Completion document

Our Responsibilities:

  • UPM will introduce Lead Support contact
  • Contract Billing begins
Administrator Training (Post Activation)

Your Responsibilities:

  • Customer designated Administrator will schedule time to complete Admin Training remotely with Support Lead

Our Responsibilities:

  • Support Lead will conduct new Admin training
Number Porting (Post Activation)

Your Responsibilities:

  • If porting numbers, customer may set up call forwarding to UniVoIP temporary numbers in preparation for porting
  • Once OfficeConnect service is activated, customer initiates porting request via UPM
  • Provide completed Letter of Authorization (LOA), RESPORG A company which maintains the registration for individual toll-free telephone numbers in the distributed Service Management System/800 database , Local Customer Service Record (CSR) and previous Phone Bill
  • Once port is confirmed to be complete, move forward with canceling service with previous provider

Our Responsibilities:

  • Provide Temporary Direct Inward Dialing (DID) numbers
  • Once previous provider approves and schedules the port, UPM completes the port
  • UPM verifies call routing and service completion with you on port date