ENSURE BUSINESS CONTINUITY

Business continuity within a cloud contact center operations is ensured with a robust and highly resilient solution that is designed to provide seamless and uninterrupted service, with no loss of reporting or real-time capabilities in the event of a hardware failure or network outage.

DEPLOY IN A VIRTUAL ENVIRONMENT

Virtual Contact Center solutions deliver capital cost savings associated with the reduction in server hardware and real estate; operational savings related to the reduction in power and server provisioning costs; as well as productivity improvements and resource efficiency in data center management and risk mitigation for business continuity and disaster recovery plans. With the Virtual Contact Center, you can tailor a solutions to meet the unique needs of your contact center, with a combination of robust communications platforms, Automated Call Distribution (ACD) software, and a modular suite of feature rich, web-based applications:

UTILIZE MANAGEMENT AND REPORTING APPLICATIONS

Contact Center Operations Management – provides browser-based tools for forecasting, reporting on all agents and queues, managing contact center performance, and traffic analysis. Interactive Contact Center and Interactive Visual Queue – tools to change agent and queue states instantly, so you can respond to changing contact volumes immediately  – also provides contact recognition and prioritization, to ensure priority calls are answered first. Workforce Scheduling and Schedule Adherence – workforce management, forecasting, and monitoring tools that enable you to effectively control workforce costs

Unify communications throughout your entire organization. Join the most trusted provider of cloud contact center solutions and transform your business with managed VoIP, Mobile Solutions and more.

 

Recommended Posts

By using this site you agree to the use of cookies. More Info

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Currently, UniVoIP does not utilize "first party cookies" but may do so in the future. We do, however, work with a third party vendor, and therefore we use “third party cookies”, to provide us with certain information to, among other things:

UniVoIP and its vendors use cookies or similar technologies to analyze trends, administer the Website, track users’ movements around the Website, and to gather demographic information about our user base as a whole. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies set by the Website owner (here, UniVoIP) are called "first party cookies". Cookies set by parties other than the Website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the Website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the Website in question and also when it visits certain other Websites.

View our complete Privacy Policy here

Close