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6 Contact Center Performance Management Indicators You Should Improve

The way customers and contact center agents communicate is changing. Does your business closely monitor these 6 key contact center performance management indicators? Average Time in Queue – [...]

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4 Myths About Cloud Communications You Need To Stop Believing

Don’t Believe The Myths You Hear. Find Out The Truth For Yourself. 1. Everyone has the same functionality. Cloud Communications is the best case scenario for personal customization and [...]

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UniVoIP Awarded 2015 Internet Telephony TMC Labs Innovation Award with its OfficeConnect Enterprise

Groundbreaking UniVoIP OfficeConnect Enterprise Solution Honored for Exceptional Business VoIP PBX Innovation from the Internet Telephony TMC Labs Innovation Award. The OfficeConnect Enterprise [...]

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3 Reasons The Cloud Streamlines Your Contact Center Operations

ENSURE BUSINESS CONTINUITY Business continuity within a cloud contact center operations is ensured with a robust and highly resilient solution that is designed to provide seamless and [...]

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3 Ways to Streamline Your Operations While Protecting Your Bottom Line

Contact Center – Streamline Your Operations SEE THE COMPLETE PICTURE. Enterprise-wide historical and real-time reporting and monitoring lets you see the big picture and the call-by-call [...]

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3 Ways to Drive Call Center Agent and Supervisor Productivity

GIVE AGENTS AND SUPERVISORS TOOLS FOR SUCCESS. MiContact delivers desktop productivity tools that enable agents and supervisors to make informed decisions and provide prompt service. Supervisors [...]

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“Mobile-First, Cloud-First.” – Microsoft Announces New CEO Who’s Core Focus is Cloud Technology

In a smart move, Microsoft has shifted it’s strategy by announcing a new CEO, Satya Nadella. He was handpicked from the company’s Cloud business unit. This is a sure-fire sign that [...]