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The New Age of Creating an Exceptional Customer Service Experience

Customers put trust into their favorite brands and services to provide them with a 5-star customer service experience but most companies are not delivering. According to a survey done by American [...]

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3 Things to Consider about Customer Experience (CX) Before Moving to a Cloud Contact Center

Your Cloud Contact Center Solution Should be The Foundation for a Flawless Customer Experience (CX) Everyone knows how companies benefit from shifting customer service operations to a cloud-based [...]

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10 Facts that Prove Making Customer Experience Management a Priority is Necessary

Customers are Interacting with Companies in New Ways and Customer Experience Management Must be a Main Focus In the world of customer experience management, thought leaders are prioritizing [...]

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The Powerful Benefits of a Multimedia Contact Center

Powering a superior customer service experience with a cloud-based multimedia contact center is no longer just an option. With a 100% scalable cloud contact center, it is possible for companies [...]

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UniVoIP Awarded 2015 Internet Telephony TMC Labs Innovation Award with its OfficeConnect Enterprise

Groundbreaking UniVoIP OfficeConnect Enterprise Solution Honored for Exceptional Business VoIP PBX Innovation from the Internet Telephony TMC Labs Innovation Award. The OfficeConnect Enterprise [...]

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3 Reasons The Cloud Streamlines Your Contact Center Operations

ENSURE BUSINESS CONTINUITY Business continuity within a cloud contact center operations is ensured with a robust and highly resilient solution that is designed to provide seamless and [...]

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3 Ways to Streamline Your Operations While Protecting Your Bottom Line

Contact Center – Streamline Your Operations SEE THE COMPLETE PICTURE. Enterprise-wide historical and real-time reporting and monitoring lets you see the big picture and the call-by-call [...]

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3 Ways to Drive Call Center Agent and Supervisor Productivity

GIVE AGENTS AND SUPERVISORS TOOLS FOR SUCCESS. MiContact delivers desktop productivity tools that enable agents and supervisors to make informed decisions and provide prompt service. Supervisors [...]

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Your Primary Interface to Your Most Valuable Assets: Your Customers.

Empower Your Customers Your contact center is the primary interface to your organization, for your most valuable asset – your customers. Providing excellent service that will nurture these [...]

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Communications to the Cloud: Business and financial drivers

Communications in the Cloud: Why It Makes Sense for Today’s Business Business and financial drivers Organizations are also facing business and financial issues that are encouraging them to move [...]

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