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Screen Recording: Achieving Optimal Quality of Service with Customer Interaction Intelligence

Screen Recording is a New Customer Interaction Intelligence Tool That is a Turning Point in Quality Improvement Processes for Contact Center Agents   Powered by UniVoIP’s Omni-Channel [...]

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4 Steps to Selecting The Right Contact Center Software Provider

Consumer expectations are growing at a rapid rate and companies must be able to evolve and deliver on technological infrastructures that meet consumer demands. The Future of Customer Interaction [...]

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Top 10 Contact Center Trends

Every business interacts with customers, but few have adapted to the modern communication preferences required today. Here are the top 10 facts that affects contact center trends and technology [...]

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UniVoIP Awarded 2015 Internet Telephony TMC Labs Innovation Award with its OfficeConnect Enterprise

Groundbreaking UniVoIP OfficeConnect Enterprise Solution Honored for Exceptional Business VoIP PBX Innovation from the Internet Telephony TMC Labs Innovation Award. The OfficeConnect Enterprise [...]

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3 Reasons The Cloud Streamlines Your Contact Center Operations

ENSURE BUSINESS CONTINUITY Business continuity within a cloud contact center operations is ensured with a robust and highly resilient solution that is designed to provide seamless and [...]

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3 Ways to Streamline Your Operations While Protecting Your Bottom Line

Contact Center – Streamline Your Operations SEE THE COMPLETE PICTURE. Enterprise-wide historical and real-time reporting and monitoring lets you see the big picture and the call-by-call [...]

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3 Ways to Drive Call Center Agent and Supervisor Productivity

GIVE AGENTS AND SUPERVISORS TOOLS FOR SUCCESS. MiContact delivers desktop productivity tools that enable agents and supervisors to make informed decisions and provide prompt service. Supervisors [...]