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5 Steps to Building an Omnichannel Contact Center

Omnichannel: A Prerequisite for Customer Centricity Presented by UniVoIP in partnership with Contact Center Week Digital Author: Brian Cantor Download report: 5 Steps to Building an Omnichannel [...]

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3 Things to Consider about Customer Experience (CX) Before Moving to a Cloud Contact Center

Your Cloud Contact Center Solution Should be The Foundation for a Flawless Customer Experience (CX) Everyone knows how companies benefit from shifting customer service operations to a cloud-based [...]