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The New Age of Creating an Exceptional Customer Service Experience

Customers put trust into their favorite brands and services to provide them with a 5-star customer service experience but most companies are not delivering. According to a survey done by American [...]

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Magic Quadrant for Enterprise UC Solutions Market Description and UniVoIP OfficeConnect™ Enterprise Edition

Magic Quadrant’s 2017 Market Description of Enterprise UC Solutions and UniVoIP OfficeConnect™ Enterprise Edition’s Offering for Medium to Large Enterprises All unified communications [...]

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UniVoIP Awarded 2015 Internet Telephony TMC Labs Innovation Award with its OfficeConnect Enterprise

Groundbreaking UniVoIP OfficeConnect Enterprise Solution Honored for Exceptional Business VoIP PBX Innovation from the Internet Telephony TMC Labs Innovation Award. The OfficeConnect Enterprise [...]

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3 Reasons The Cloud Streamlines Your Contact Center Operations

ENSURE BUSINESS CONTINUITY Business continuity within a cloud contact center operations is ensured with a robust and highly resilient solution that is designed to provide seamless and [...]

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3 Ways to Streamline Your Operations While Protecting Your Bottom Line

Contact Center – Streamline Your Operations SEE THE COMPLETE PICTURE. Enterprise-wide historical and real-time reporting and monitoring lets you see the big picture and the call-by-call [...]

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3 Ways to Drive Call Center Agent and Supervisor Productivity

GIVE AGENTS AND SUPERVISORS TOOLS FOR SUCCESS. MiContact delivers desktop productivity tools that enable agents and supervisors to make informed decisions and provide prompt service. Supervisors [...]

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Your Primary Interface to Your Most Valuable Assets: Your Customers.

Empower Your Customers Your contact center is the primary interface to your organization, for your most valuable asset – your customers. Providing excellent service that will nurture these [...]

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What is Unified Communications?

Unified Communications – What is It?  “Unified Communications integrates real-time and non-real-time communications with business processes and requirements based on presence capabilities, [...]