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Top 10 Trends Impacting Your Contact Center

Is your contact center ready to face today’s hottest trends? Many companies are attempting to shift their operating model to improve value and customer experience in their contact centers. [...]

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Mitel Reveals How the Right Customer Engagement Strategy Can Completely Transform Your Business

The term “contact center” often conjures up an image of large numbers of agents handling incoming and outgoing calls all day, every day. In some cases, this is an accurate interpretation. [...]

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UniVoIP Awarded 2015 Internet Telephony TMC Labs Innovation Award with its OfficeConnect Enterprise

Groundbreaking UniVoIP OfficeConnect Enterprise Solution Honored for Exceptional Business VoIP PBX Innovation from the Internet Telephony TMC Labs Innovation Award. The OfficeConnect Enterprise [...]

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3 Reasons The Cloud Streamlines Your Contact Center Operations

ENSURE BUSINESS CONTINUITY Business continuity within a cloud contact center operations is ensured with a robust and highly resilient solution that is designed to provide seamless and [...]

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3 Ways to Streamline Your Operations While Protecting Your Bottom Line

Contact Center – Streamline Your Operations SEE THE COMPLETE PICTURE. Enterprise-wide historical and real-time reporting and monitoring lets you see the big picture and the call-by-call [...]

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3 Ways to Drive Call Center Agent and Supervisor Productivity

GIVE AGENTS AND SUPERVISORS TOOLS FOR SUCCESS. MiContact delivers desktop productivity tools that enable agents and supervisors to make informed decisions and provide prompt service. Supervisors [...]

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Your Primary Interface to Your Most Valuable Assets: Your Customers.

Empower Your Customers Your contact center is the primary interface to your organization, for your most valuable asset – your customers. Providing excellent service that will nurture these [...]

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“Mobile-First, Cloud-First.” – Microsoft Announces New CEO Who’s Core Focus is Cloud Technology

In a smart move, Microsoft has shifted it’s strategy by announcing a new CEO, Satya Nadella. He was handpicked from the company’s Cloud business unit. This is a sure-fire sign that [...]