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Top 10 Trends Impacting Your Contact Center

Is your contact center ready to face today’s hottest trends? Many companies are attempting to shift their operating model to improve value and customer experience in their contact centers. [...]

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Why Omnichannel Engagement is Critical for Manufacturing Enterprises

Shifting to Demand-Driven Models and Empowering a Customer-Centric Culture with Omnichannel Engagement In manufacturing today, it’s critical for enterprises to meet the trends that lay the [...]