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Top 10 Trends Impacting Your Contact Center

Is your contact center ready to face today’s hottest trends? Many companies are attempting to shift their operating model to improve value and customer experience in their contact centers. [...]

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New Report Reveals How To Build An Omnichannel Contact Center

SPECIAL REPORT: What Customers are Demanding from the Engagement Experience and 5 Steps for Building an Omnichannel Contact Center   FOR IMMEDIATE RELEASE New York, NY – CCW Digital, a [...]

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LA Department of Transportation (LADOT) Adopts an OmniChannel Contact Center

LADOT Improves Quality of Service and Contact Center Management with UniVoIP’s OmniChannel Contact Center About LADOT Los Angeles Department of Transportation (LADOT) oversees [...]

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5 Steps to Building an Omnichannel Contact Center

Omnichannel: A Prerequisite for Customer Centricity Presented by UniVoIP in partnership with Contact Center Week Digital Author: Brian Cantor Download report: 5 Steps to Building an Omnichannel [...]