Ever since Microsoft unveiled Microsoft Teams in March of 2017, Teams has been a go-to platform for virtual workgroups and collaborative work environments across the globe. After picking up major steam early in the project, Microsoft worked to include “voice” as one of the major benefits of Teams by completely replacing Skype for Business as their platform for cloud voice.
Forward-thinking customer service and channel managers can create an immediate impact and a long-term advantage. How? By choosing the best multimedia cloud contact center provider and selecting a solution that simplifies the way that they engage with their customers.
As we look towards new and improved ways of delivering customer experience, we’re seeing major swings in the way companies operate and how they manage their contact centers.
