UniVoIP News & Blog

Woman with headset using contact center

A Multimedia Contact Center Purchasing Guide

Forward-thinking customer service and channel managers can create an immediate impact and a long-term advantage. How? By choosing the best multimedia cloud contact center provider and selecting a solution that simplifies the way that they engage with their customers.

As we look towards new and improved ways of delivering customer experience, we’re seeing major swings in the way companies operate and how they manage their contact centers.

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Mobile Collaboration Tools for the COVID-19 Pandemic and Beyond

It’s certainly not a predictable time, nor is it a time that businesses can operate under normal pretenses. Everything has changed for the foreseeable future and businesses and their employees are feeling the heat of not knowing when things will return to some state of normal.

Even when things go “back to normal” and the COVID-19 pandemic isn’t a looming threat, will the business environment go back to the way it was?

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COVID-19: Coming Together to Show Strong Team Spirit

As the world continues to fight against the spread of COVID-19, we extend our warmest wishes for health to you, your family and friends.

As you may have heard Governor Gavin Newsom executive order, please note that UniVoIP falls into the Communication Sector which is one of the critical infrastucture sectors exempt from this order. We are also registered as a CLEC in the state of California and are registered with the FCC as an Interconnected VoIP provider. It is business as usual for us with most of our employees working remotely to better assist you. We are handling much higher traffic with no issues at all.

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