“How can moving and unifying communications to the Cloud improve operations?” A great example is the ease in which users can be added to the system, and the low cost associated with the additional employee. This makes a growing business flourish with ease. Prior to the cloud, a technician would be sent to the site to determine if the PBX had enough space to host another line, then potentially add necessary hardware, configure the card and the port, make sure the cables are set up correctly, patch the MDF and then configure the phones. With the cloud, only one field in the Webportal is filled out and then a pin is given to the user to be used on ANY phone.
“How will I save money using VoIP ?” You will be moving the financials from a CAPEX to an OPEX model. In addition, you will lower unexpected IT expenses and costs associated with downtime. Some of the UC benefits associated with cost savings are as follows: faster implementation, greater adaptability, visibility, predictable costs, better reliability and elimination of ongoing ownership burdens.
“I understand the concept of “Cloud security”, but how do you secure data/voice transmission on your side, starting with your Data Center?” We first connect the customer site to the UniVoIP data center via a private/dedicated circuit (not crossing the internet) and then build a session border controller to identify which device is asking for which service. The third step is making sure the data center is complying with all SAE16, HIPAA and other security requirements. At UniVoIP, all voice packets passed between the remote IP phone and UniVoIP data centers are encrypted using the Secure Real-Time Transport Protocol (SRTP) with 128-bit AES encryption.