--- title: 7 Key Factors To Consider When Choosing a UCaaS Vendor description: Being a forward-looking MSP means choosing a UCaaS vendor that meets your customers’ needs. We explain how to choose correctly in our blog. --- [![logo-univoip-white](https://www.univoip.com/hubfs/site-files/logo-univoip-white.svg "logo-univoip-white")](https://univoip.com/?hsLang=en-us) - Products - [Cloud Voice for Microsoft Teams](https://www.univoip.com/products/cloud-voice-for-microsoft-teams/?hsLang=en-us) Streamline your communications with our cloud-native Teams voice solution. - [UCaaS - OfficeConnect™](https://www.univoip.com/products/ucaas-office-connect?hsLang=en-us) Get the tools you need to enable your team to collaborate anywhere – on any device. - [Contact Center](https://www.univoip.com/products/contact-center/?hsLang=en-us) Enhance the customer experience with our omnichannel cloud contact center solution. - Partners - [Why Partner With UniVoIP?](https://www.univoip.com/why-partner?hsLang=en-us) Give your clients better communications solutions and support when you partner with UniVoIP. - [Why Choose UniVoIP?](https://www.univoip.com/why-univoip?hsLang=en-us) Collaborate better, innovate faster, and enhance CX across all channels with UniVoIP. - About - [Our Company](https://www.univoip.com/meet-univoip?hsLang=en-us) We power growth for our partners and customers with the most innovative technology in the industry. - [Resources](https://www.univoip.com/resources?hsLang=en-us) Stay up-to-date with the latest case studies, podcasts, and more from UniVoIP. - [Blog](https://www.univoip.com/blog) Get the latest news and blog posts curated by cloud communications experts from UniVoIP. - Get in Touch - [Request a Quote](https://www.univoip.com/request-a-quote?hsLang=en-us) Ready for seamless unified communications with high-touch aftercare? Request a customized quote today. - [Customer Support](https://www.univoip.com/customer-support?hsLang=en-us) Need help? Access Service Control, view the Help Center, or contact our customer support team here. - [Contact Us](https://www.univoip.com/contact?hsLang=en-us) Access our general contact form, phone numbers, and address here. EN ES [Login](https://univoip.cloud/) [Help Center](https://help.univoip.com/) Published: 25 May 2021 # 7 Key Factors Channel Partners Should Consider When Choosing a UCaaS Vendor [Channel Partners](https://www.univoip.com/blog/tag/channel-partners) ![](https://www.univoip.com/hubfs/site-files/blog-placeholder.png) ![7 UCaaS Factors for MSP Growth](https://www.univoip.com/hs-fs/hubfs/Imported_Blog_Media/univoip-531926628-600x400.jpg?width=600&height=400&name=univoip-531926628-600x400.jpg) You’ve made every effort to stay on top of managed cloud services. Naturally, you are looking at vendors as potential resources in [becoming the forward-looking MSPs that your customers can bank upon](https://univoip.com/blog/7-key-factors-channel-partners-should-consider-when-choosing-a-ucaas-vendor/?hsLang=en-us). While you’re prepared to filter through the flood of vendors out there, here are a couple of things that come as precursors. With these key factors to consider when choosing a [UCaaS vendor](https://univoip.com/?hsLang=en-us), you can make a winning partnership. ### Reliability We’ve heard “communication is key” so many times that we often ignore it. With partners, however, you need prompt replies to any problem and situation. Even with valid reasoning, it can hurt your brand image in front of your customers if you cannot fix a problem quickly or guarantee continuous uptime. ### Cost Control The vendor should help you control your margins. Be clear on the internal rate of return or IRR. Sit down with your vendor and estimate every aspect of the IRR. This exercise will give everyone a clear number, and it will also show how prepared your vendor is. ### Resources As a simple rule of thumb, if you don’t understand the literature, your customers won’t either. Look through the vendor’s site for [resources](https://univoip.com/partners/resources/?hsLang=en-us). They should be clearly highlighted. A good vendor will have mixed-media resources that you can use to understand, market, or sell the vendor’s cloud services. Besides, your vendor must also provide all the necessary tools to help increase your selling efficiency. ### Transparency If your chosen [public cloud provider](https://univoip.com/partners/channel-partners/?hsLang=en-us) is unwilling to share the numbers with you, even your commission becomes questionable. If all stakeholders have a clear idea about the revenue generated, the partnership can work efficiently. The vendor should have provisions for reporting in place and should be easy to do business with. ### Security Customers sharing data online want their [data to be secure](https://www.univoip.com/blog/security-and-compliance-considerations-for-cloud-contact-centers-protecting-your-customers-data?hsLang=en-us). Does your vendor have encryption and DoD certification? Do they have the right architecture in place? These are all valid questions you should ask while choosing a UCaaS vendor to ensure you and your end customers are in good hands. ### Customer Service Your vendor’s customer service reflects your customer service. This might be direct or through your customer service department that relies on answers from your vendor. In both cases, you should have the assurance that your customer is not at a loss. Ensure that your partner understands the MSP space clearly and has the necessary capabilities to offer quick access to [support through phone, chat, or email](https://www.univoip.com/products/contact-center/?hsLang=en-us) if there are severe issues with the cloud service. ### Flexibility There’s one last question to keep in mind: is the offering the right fit for you? A good vendor offers different partner programs and partnership options depending on your portfolio. With partnership programs, you can cement a strong relationship with your vendor and access special partner benefits. For instance, with UniVoIP’s [white-label partner program](https://univoip.com/partners/white-label-ucaas/?hsLang=en-us), you can sell powerful [UCaaS](https://www.univoip.com/blog/ucaas-vs-cpaas-making-sense-of-the-acronyms?hsLang=en-us) & [Cloud Voice for Microsoft Teams solutions](https://www.univoip.com/products/cloud-voice-for-microsoft-teams/?hsLang=en-us) under your brand. ### Your Success Depends on the Right Cloud Service Vendor Choosing a UCaaS vendor can be challenging, but it’s better than hopping vendors and disrupting your client’s operations. The right vendor can simplify operations for both you and your customers. While this checklist simplifies vendor selection, you must go beyond the list and talk to your prospective vendors to ensure the right fit. UniVoIP is a global cloud communications provider guaranteeing customer satisfaction with a churn rate as low as 0.25%. Visit our [Channel Partners](https://univoip.com/partners/channel-partners/?hsLang=en-us) program page to learn more. OUR BLOG ## Lastest blog posts Tool and strategies modern teams need to help their companies grow. [![What Is Enterprise Communications? Features & Best Practices](https://www.univoip.com/hubfs/Blog/What%20Is%20Enterprise%20Communications%20Features%20Best%20Practices/univoip-feat-whatisenterprisecommunications.jpg)](https://www.univoip.com/blog/what-is-enterprise-communications-features-best-practices?hsLang=en-us) [Enterprise Solutions](https://www.univoip.com/blog/tag/enterprise-solutions) [Cloud Voice for Microsoft Teams](https://www.univoip.com/blog/tag/cloud-voice-for-microsoft-teams) [cloud communications](https://www.univoip.com/blog/tag/cloud-communications) [UCaaS](https://www.univoip.com/blog/tag/ucaas) [unified communications](https://www.univoip.com/blog/tag/unified-communications) [OfficeConnect](https://www.univoip.com/blog/tag/officeconnect) ### [What Is Enterprise Communications? Features & Best Practices](https://www.univoip.com/blog/what-is-enterprise-communications-features-best-practices?hsLang=en-us) Poor communication costs businesses, with 86% of employees citing a lack of effective communication ... [![UniVoIP Expands Operator Connect Into 16 New Countries in LATAM](https://www.univoip.com/hubfs/Blog/UniVoIP%20Expands%20Operator%20Connect%20Services%20Into%2016%20New%20Countries%20in%20LATAM/univoip-feat-pressrelease-latinamerica.jpg)](https://www.univoip.com/blog/univoip-expands-operator-connect-services-into-16-new-countries-in-latam?hsLang=en-us) [News](https://www.univoip.com/blog/tag/news) [Cloud Voice for Microsoft Teams](https://www.univoip.com/blog/tag/cloud-voice-for-microsoft-teams) [Operator Connect](https://www.univoip.com/blog/tag/operator-connect) ### [UniVoIP Expands Operator Connect Into 16 New Countries in LATAM](https://www.univoip.com/blog/univoip-expands-operator-connect-services-into-16-new-countries-in-latam?hsLang=en-us) UniVoIP, a leading provider of cloud communications solutions, announced today that it has expanded ... [![What Is UCaaS (Unified Communications as a Service)?](https://www.univoip.com/hubfs/Blog/What%20Is%20UCaaS%20(Unified%20Communications%20as%20a%20Service)/univoip-feat-whatisUCAAS.jpg)](https://www.univoip.com/blog/what-is-ucaas-unified-communications-as-a-service?hsLang=en-us) [Cloud Voice](https://www.univoip.com/blog/tag/cloud-voice) [cloud communications](https://www.univoip.com/blog/tag/cloud-communications) [UCaaS](https://www.univoip.com/blog/tag/ucaas) [unified communications](https://www.univoip.com/blog/tag/unified-communications) [OfficeConnect](https://www.univoip.com/blog/tag/officeconnect) ### [What Is UCaaS (Unified Communications as a Service)?](https://www.univoip.com/blog/what-is-ucaas-unified-communications-as-a-service?hsLang=en-us) The days of desk phones, separate video conferencing systems, and endless email chains are fading ... [![logo-univoip-white](https://www.univoip.com/hubfs/site-files/logo-univoip-white.svg "logo-univoip-white")](https://univoip.com/?hsLang=en-us) [![Calling for Microsoft Teams Specialist](https://www.univoip.com/hs-fs/hubfs/Calling%20for%20Microsoft%20Teams%20Specialist.png?width=150&height=127&name=Calling%20for%20Microsoft%20Teams%20Specialist.png)](https://appsource.microsoft.com/en-us/marketplace/partner-dir/90410ed0-9279-479f-87b7-ba3798a86cae/overview)   ##### PRODUCTS - [Cloud Voice for Microsoft Teams](https://www.univoip.com/products/cloud-voice-for-microsoft-teams/?hsLang=en-us) - [UCaaS](https://www.univoip.com/products/ucaas-office-connect?hsLang=en-us) - [Contact Center](https://www.univoip.com/products/contact-center/?hsLang=en-us) ##### PARTNERS - [Partners](https://www.univoip.com/why-partner?hsLang=en-us) - [Resources](https://www.univoip.com/resources?hsLang=en-us) ##### COMPANY - [Meet UniVoIP](https://www.univoip.com/meet-univoip?hsLang=en-us) - [Contact](https://www.univoip.com/contact?hsLang=en-us) - [Request a Quote](https://www.univoip.com/request-a-quote?hsLang=en-us) - [Customer Support](https://www.univoip.com/customer-support?hsLang=en-us) - [Blog](https://www.univoip.com/blog) [Privacy Policy](https://4136637.hs-sites.com/privacy-policy?hsLang=en-us)