Don’t Listen to the Myths. Find Out the Truth About Unified Communications.
Are you struggling with dysfunctional teams while juggling different technicians and service providers at each location? What about poor customer service or missing quarterly revenue targets? If that sounds familiar, you are not alone. So what’s the answer?
Go to market faster with unified communications and empower the fusion of resources, platforms and software. Centralize and customize platforms to ensure streamlined workflows while making customer centricity a priority. Finally, speed up responsiveness so that you’re expediting business processes that lead to revenue generating opportunities.
Still though, with everything we know about Unified Communications as Service (UCaaS) Solutions and the powerful benefits enterprises experience when levering such advanced technology, companies are still hesitant to migrate. Why? Because there are many myths holding them back from upgrading.
So let’s break down the myths and explain why they are just that, myths.
Myth #1: Cloud computing is just a way to save money.
While economics of scale do allow cloud providers to offer cost savings, moving to the cloud can deliver many other important advantages, including:
- Faster implementation
- Greater adaptability
- Visible and predictable costs
- Elimination of on-going ownership burdens
Myth #2: The cloud doesn’t offer sufficiently customized solutions.
The cloud offers many advantages to companies looking for a highly customizable UC solution. Many cloud solutions figure configuration parameters, application programming interfaces and integration capabilities that make them better suited to customization than conventional software.
Myth #3: The cloud is an all or nothing proposition.
The right solution will make it easy to change models as imperatives change over time. To make the initial choice, consider:
- Which parts of the solution you prefer to own and which you prefer to have delivered as a managed service.
- Whether you prefer to host the solution in your own data center or have it hosted at a service provider’s facility.
- Whether you want your staff to administer moves, adds and changes or have a service provider handle administration.
Myth #4: The cloud can’t deliver the performance necessary for voice communications.
Real-time performance in virtual environments was once a challenge. Technology now protects voice quality by separating call control from communication. Enhancements to network class-of-service control enable UC to be distributed between on-premises and hosted infrastructure without compromising call quality.