A Contact Center Solution That Will Push Your Fundraising Campaigns Into Hyper Drive
UniVoIP has extensive experience providing outsourced contact center solutions for nonprofit organizations. Our customized agent training and advanced technology allows us to deliver an unparalleled customer experience while increasing donations and improving donor acquisition and retention. Trust our expertise, capacity and sensitivity for your cause to handle your fundraising and donor contact center service needs with the dedication you would expect from an industry leader.
Whether you want to drive inbound/outbound call center campaigns to raise funding or simply have a few people answering calls, UniVoIP’s Contact Center (CC) solution can be customized to meet your specific needs and objectives.
Expect to see immediate benefits from our CC solution such as:
- Maximize every donor contact as an opportunity to elicit loyalty to the organization and to raise donor contributions through motivated and skilled team members.
- Integrate customer advocate support tools to significantly reduce the cost per transaction.
- Retain and grow existing donors, members and volunteers using analytics to better target messaging and increase individual donation wallet share.
- Provide multi-channel accessibility via phone, email, web and live chat, SMS and Social Media. Increase donor satisfaction by offering flexibility in how they communicate with you.
- Leverage easy-to-use call recording in support of regulatory compliance and quality monitoring requirements
- Contact center queues and agents monitoring, reporting, forecasting, recording and agent productivity
