ENSURE BUSINESS CONTINUITY
Business continuity within a cloud contact center operations is ensured with a robust and highly resilient solution that is designed to provide seamless and uninterrupted service, with no loss of reporting or real-time capabilities in the event of a hardware failure or network outage.
DEPLOY IN A VIRTUAL ENVIRONMENT
Virtual Contact Center solutions deliver capital cost savings associated with the reduction in server hardware and real estate; operational savings related to the reduction in power and server provisioning costs; as well as productivity improvements and resource efficiency in data center management and risk mitigation for business continuity and disaster recovery plans. With the Virtual Contact Center, you can tailor a solutions to meet the unique needs of your contact center, with a combination of robust communications platforms, Automated Call Distribution (ACD) software, and a modular suite of feature rich, web-based applications:
UTILIZE MANAGEMENT AND REPORTING APPLICATIONS
Contact Center Operations Management – provides browser-based tools for forecasting, reporting on all agents and queues, managing contact center performance, and traffic analysis. Interactive Contact Center and Interactive Visual Queue – tools to change agent and queue states instantly, so you can respond to changing contact volumes immediately – also provides contact recognition and prioritization, to ensure priority calls are answered first. Workforce Scheduling and Schedule Adherence – workforce management, forecasting, and monitoring tools that enable you to effectively control workforce costs
Unify communications throughout your entire organization. Join the most trusted provider of cloud contact center solutions and transform your business with managed VoIP, Mobile Solutions and more.