If you’re like most MSPs, you want to grow your business. There are two ways you can do that. You can attract many new customers, or you can sell more things to your existing customers. As you may have guessed, it takes less to sell to your existing customers. The research is clear1:
- You’ll spend five times as much to attract a new customer than to keep an existing one.
- You’ll be 60-70% successful when selling to an existing customer, whereas you’ll only be 5-20% successful in selling to a new lead.
- You’ll increase profits by 35-95% if you increase customer retention rates by 5%.
So, if you want to grow your business, which approach should you use? Actually, you need a balance of both. But when you look at selling to existing customers, you need to consider what those customers are going to need moving forward and determine how you’ll satisfy those needs.
One of the biggest challenges companies across the country are facing is the reality that remote or hybrid workplaces are here to stay.2 Those companies that don’t offer a remote or hybrid workplace will soon find that recruiting is going to be extremely difficult when they’re competing against companies that offer more flexibility to their employees.
UniVoIP’s channel partner program benefits will be a game-changer – and a boon for your business when addressing the needs of your customers in remote or hybrid work situations. You can leverage your partnership with UniVoIP to both help existing customers and garner new ones. Learn more below.
What Are the Benefits of the UniVoIP Channel Partner Program?
If your customers are looking for a reliable and customized solution at various levels of complexity – plus bleeding-edge products with an unwavering support team – UniVoIP should be your partner of choice. When you consider the factors related to choosing a UCaaS vendor, you’ll find that UniVoIP ranks at the top of the list.
UniVoIP is the only unified cloud communications provider that delivers a CEO-level experience at every customer and partner interaction. We believe that companies have put up with poor customer service from carriers that don’t care about their business for too long. Working with UniVoIP, you won’t have the headache of trying to get service directly from the carriers, and neither will your customers. That’s just one reason why our customer churn rate is the lowest in the industry at .25%.
You won’t need another cloud communications partner because we provide a full range of services, including:
- Direct Route for Microsoft Teams
- OfficeConnect™ Cloud-Based Phone Systems
- UniBridge Virtual Conferencing
- Omnichannel Contact Center
- Software-Defined Wide Area Networking (SD-WAN)
- UniVoIP Phones
- Conferencing and Peripherals
- Secure Softphones and Apps
It doesn’t matter if your customer has 50 business seats or 3,000+. We’re at our best working with your customers who have complex requirements, who you can’t afford to disappoint, or who want to have input into a custom solution. We’re also skilled at changing the minds of customers who have had a bad experience with other cloud communication providers or technology.
We can guarantee near-total customer success for our partners because of our historic, industry-leading, low churn rate. In addition, the UniVoIP partner program benefits include very favorable SPIFFs and commissions. You’ll also have a dedicated channel manager to make your life easy. Learn more about our channel partner program and get set to see your business flourish.