Since March 2020, businesses around the world have clamored for instant, functional, reliable unified communications and collaboration. The healthy growth the unified communications as a service (UCaaS) market had seen in recent years shot through the roof as a result of the COVID-19 pandemic. The global catastrophe forced businesses of all sizes to face the music regarding their aging phone systems. They’ve since realized what many service providers and their partners have been saying for years: UCaaS is the way of the future. As a result, businesses such as Microsoft, Zoom, and others have seen historic spikes in usage.
In late October, Microsoft reported it had seen a 50% rise in users of Microsoft Teams to reach 115 million daily active users.1 In April, the company reported it had seen a 70% increase in daily active users. Businesses are still looking for UCaaS, and they won’t stop as 2021 comes around the corner.
Industry leaders have been saying this for a while2: the UCaaS market is not saturated by any means. Partners that believe that the train has left the station still have time to bring advanced collaboration tools to their customers as many small businesses and mid-market ones are still using older technologies. This is where delivering Microsoft Teams will be one of the most important moves partners can make in 2021; and helping your customers maximize their Teams solution with Cloud Voice for Microsoft Teams will cement you as the go-to expert for cloud communications and collaboration technologies. Here’s how:
How to Level-Up With Microsoft Teams Cloud Voice
Your customers that are already using Microsoft Teams are enjoying a sophisticated, user-friendly solution with advanced collaboration tools and features to foster a productive, globally dispersed workforce. Microsoft Teams Cloud Voice takes this experience to the next level.
- Cloud Voice for Microsoft Teams enables users to make, receive, and transfer calls to and from landlines and mobile phones natively in the Teams app. (UniVoIP offers this solution as a fully managed service.)
- The user’s calling experience is the same whether they’re calling an internal Teams user or an external destination over the public switched telephone network.
- With no single point of failure, your customers will be able to automatically recover or self-heal in case of a disruptive event.
- There is no need to deploy a premise-based session border controller.
And UniVoIP’s Cloud Voice solution is delivered from a fully virtualized, cloud-native calling platform that is redundant, resilient, and scalable. Your customers will use a virtualized, multi-stack architecture that gives them limitless capacity.
As one of the only providers offering Cloud Voice for MS Teams, UniVoIP not only helps you bring this unique solution to your customers using Teams, we provide white-glove customer service and seasoned cloud engineers for support. With our channel program, your customers will be in the hands of a provider with the industry’s lowest churn rate (.25%), which means they’ll be satisfied with their solution – and your expertise, leadership, and guidance – for life. Contact us today to learn more about UniVoIP’s channel program and show your customers the new, powerful world of global collaboration they’re looking for in 2021.