Magic Quadrant’s 2017 Market Description of Enterprise UC Solutions and UniVoIP OfficeConnect™ Enterprise Edition’s Offering for Medium to Large Enterprises
All unified communications (UC) solutions are intended principally to improve user productivity and enhance business processes that relate to communications and collaboration. Gartner defines UC solutions – equipment, software, and services – as offerings that facilitate the use of multiple enterprise communications methods to achieve those aims. UC solutions integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices. – Magic Quadrant
UniVoIP OfficeConnect™ Enterprise Edition delivers the most complete, enterprise grade CaaS (Communication as a Service) platform that offers state-of-the-art cloud PBX services ideal for medium to large businesses. Through advanced capabilities and functionality, enterprise users experience increased collaboration, improved productivity and empowered mobility. OfficeConnect™ offers a fully integrated multimedia contact center, UC and cloud PBX solution designed to facilitate exceptional business performance.
UC offers the ability to significantly improve how individuals, groups and companies interact and perform. The UC solutions that enterprises deploy range from stand-alone suites from single vendors to integrated applications and platforms from multiple vendors. UC is often deployed to extend and add functionality to established communications investments. – Magic Quadrant
Two of UniVoIP’s featured products and solutions for enterprises are a fully integrated multimedia customer-centric contact center and MiCollab, a flexible, affordable real-time communications solution that can be implemented on any network or mobile device to enable faster, more effective business communications.
UniVoIP’s multimedia contact center enables companies to service customers on their media channel of choice and offer seamless communications via email, voice, chat and SMS. Through flexible and scalable system functionality, customers gain full control of their customer service experience. Furnished with call recording, IVR, complete softphone capabilities, real-time and historical reporting, agent monitoring and management is made easy.
The MiCollab collaboration tool offers seamless communication between colleagues from anywhere, on any device. Embedded with chat, voice, video conferencing and presence capabilities, MiCollab is the perfect application to help employees spend less time trying to connect and more time engaged in productive communication through a single user experience.