Much like buying a car or a house, you must do your research first. By choosing the right service provider to manage your cloud-based communications system, you can eliminate a lot of the stress associated with making a decision. There are several factors to consider when choosing your service provider and it’s important that you are confident that whoever you choose, will become your partner in communications. It can mean the difference between your business growing rapidly, and your doors closing for good.
Evaluation. When interviewing your service provider, your consultant must make it clear to you that moving to the cloud is a big progressive step for your business, however, the liability and management falls in the hands of the service provider. You are not just adopting cloud communications, you are adopting a system that is managed by your provider, a community with 24/7 US-based customer support and a team of individuals that are there to help you leverage the feature-rich solution through every step of your business.
The service provider is there to grow with you, expand as your business expands, listen to your communicative needs and address challenges your business may face. Most cloud-based service providers send you a box with the equipment, instructions and send you off on your way. Not all do however, look for a service provider that offers a visit to your site and walks you through implementation and training. Your business deserves the time.
Additionally, your service provider should be a leader in innovation. A truly ambitious company that works with you to achieve your business goals through a highly sophisticated telecommunications solution. Expect your consultant to be concise and put numbers to everything by clearly depicting your Return on Investment and provide benchmark analysis along the way.
It is vital that your business is given the attention it deserves and your service provider makes it 100% clear from day one what to expect, how much your monthly installments will cost and identify exactly what you should expect as your business grows. If your service provider does not offer you a Service Level Agreement, walk away and walk away quickly. Your business is precious and a reliable, secure, innovative and sustainable cloud-based service provider knows it.
GET THE FACTS: Cloud connectivity is the fastest growing market in business communications. Unified communications delivered in the cloud can help address many collaboration and communications challenges .