The Power of UCaaS Post Cloud-Adoption

A COMPILATION OF COMPANIES SHARING THEIR SUCCESS STORY

Designed for the future, UniVoIP’s scalable and comprehensive UCaaS (Unified Communication as a Service) platform OfficeConnect™, is the ultimate business upgrade providing enterprises with innovative communication solutions that help keep customers ahead of technological trends. UniVoIP lowers total communication costs while heightening functionality and productivity with over 140 cloud-enabled features that promote mobility, collaboration and unified communications.

OfficeConnect™ has been built from the ground up, delivering the most reliable, powerful, and economical hosted communication services on the market. UniVoIP’s award winning suite of advanced IP phone and UCaaS solutions are backed by a Service Level Agreement, geo redundant data centers, high availability and business continuity plans so that customers rest assured knowing their lines of communication will always stay open.

SUCCESS STORIES

Scalability: Expanding and Scaling with Ease

RadNet 

RadNet performs over 4 million diagnostic radiology and imaging procedures annually.

Founded in 1984, RadNet, (NASDAQ: RDNT), is a national leader in providing high-quality, cost effective diagnostic imaging services through a network of 248 owned and/or operated outpatient imaging centers. With operations in six states, including California, Maryland, Delaware, New Jersey, New York, Rhode Island and Florida, RadNet is one of the largest owner and operator of fixed diagnostic imaging centers in the US.

Connecting 65 RadNet Sites in the Cloud

RadNet selected UniVoiP to modernize their telephone system and unify communications across several US-West Coast locations. Together, UniVoIP and RadNet have expanded service to over 65 sites and many more locations are in queue to be switched to UniVoIP’s enterprise solution. RadNet now enjoys seamless phone service from any office and has gained enhanced features between sites like visual controls, performance tracking, advanced analytics and full redundancy.

“We were enthralled by how a thousand plus extensions were implemented so quickly. Not to mention, over a quarter of savings on total communication costs…“ – RadNet Director of Materials

 

CAPEX to OPEX Model: Reducing Capital Investment

Resch Polster & Berger 

30 years of providing client-focused, creative business and legal services.

Since 1980, Resch Polster & Berger LLP (RPB) has continued to grow, providing a broad scope of services to its clients. In addition to Real Estate Investment, the firm also boasts a high level of sophistication and expertise in: Business Litigation, Intellectual Property Tax, Finance Development, Corporate Transactions, Secured Lending, and Securities.

Avoiding a $30,000 Premise Based Upgrade

RPB originally operated on a premise-based PBX system supported by two different third party vendors, one for voice services and one for PBX hardware support. The much needed telephony disaster recovery feature as well as increased collaboration between attorneys and their assistants required a costly upgrade, so they looked to UniVoIP who could easily support all of their growing needs as well as provide exceptional cost savings.

“Prior to UniVoIP, we had a premise-based PBX system that was due for a $30,000 + upgrade on top of continuous maintenance and support fees. We have moved to a predictable cost model with UniVoIP’s scalable cloud-based solution that is armed with disaster recovery and lifetime software upgrades.” Michael Siska, System Administrator, RPB

 

Quality of Service (Q0S): A Priority

Adoption Circle

Assisting Birth and Adoptive Parents with Legally Sound Adoptions

Adoption Circle has been a leader in diligently working to preserve the rights of birth parents and children to ensure emotionally healthy and legally sound adoptions. Through compassionate and caring counseling, they have been able to assist birth parents and adoptive parents to have the opportunity to explore all legal choices as they design an adoption plan that they believe is in their child’s best interest.

Choosing UniVoIP Over 4 Competitors for a Quality Guarantee

Upon diligent research of 4 different service providers, Adoption Circle selected UniVoIP over local vendor options. Interactions between the organization and UniVoIP sales and support teams proved distance had no impact on quality of service delivered. In the end, the organization compared features, functionality, pricing, and overall customer service of the 4 providers and concluded that UniVoIP offered the most reliable, scalable and cost efficient solution.

“I can’t say enough good things about UniVoIP, their solution and the customer service we have experienced from day one. We were initially set on choosing a local service provider, assuming that would mean better service, but UniVoIP proved it’s not about locality but quality of services delivered.” Chris Soto, Adoption Circle

 

ROI Driven: 50% Monthly Cost Savings

Christy White Associates

Exceptional Audit and Assurance Services

Christy White Associates provides exceptional audit and assurance services for school districts, charter schools, non profits, governmental agencies, small businesses and HOAs. An Audit Partner and staff is assigned to engagements that are trained specialists in the industry and freely share best practices on accounting topics, how to improve internal controls and maintain compliance.

Hosted PBX Offers Mobility, Growth and Cost Savings

Originally with Cox Communications, Christy White Associates was in need of an upgraded telecommunications system for their new building. Most communications in the firm are done via email, messenger and phone and with their onsite auditing services, requiring that the firm be supported by a mobile and collaborative communications solution. Upon selecting UniVoIP, the firm now experiences a system that connects employees even in remote locations as well as improves collaboration between clients and attorneys with advanced features and functionalities that save the firm on monthly communication costs.

“UniVoIP’s superior VoIP phone solution, its advanced features which include voice-to-email and the price point savings were the most attractive aspects for our firm. We were able to realize upfront and monthly savings of roughly 50%.” Andrew | Christy White Associates

 

Customer Experience: Modernizing with a Reliable Solution

BRS/GAGE Talent Agency

A Los Angeles Area Talent Agency

BRS/Gage is a bi-coastal talent agency representing actors in the areas of film, television and theater. Their clients can be seen on Broadway/National Tours including Book of Mormon, Jersey Boys, Phantom of the Opera and Wicked as well as major television shows such as The Good Wife, Nurse Jackie, Blue Blood and Person of Interest. The agency guides new and upcoming talent into promising careers.

Out with the Old and In with the New

BRS/Gage’s 10 years of operations with Toshiba phones offered limited functionality and kept the company in the technological dark ages. Additionally, the talent agency experienced continuous dropped calls and static with their service provider, Windstream, which ultimately impacted their ability to serve their clients. While in the process of moving and faced with unreliable phone service and customer support, the company realized that bringing their outdated phone system would continue to hinder their progress. The firm decided that modernizing with a reliable VoIP solution was the right choice and would offer them the greatest return on investment.

“We are so happy that we switched to UniVoIP when we moved our office location and were modernizing our company. Now, we have the needed features and functionality to scale and increase efficiency. We know that UniVoIP is a long-term solution for us.” David Shaul, BRS/Gage

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