UniVoIP’s Omni-Channel Contact Center Solution Awarded TMC 2018 CUSTOMER Magazine Product of the Year Award
El Segundo, CA – UniVoIP, Inc. https://univoip.com, a leading provider of enterprise-grade UC solutions promoting collaboration, mobility and contact center functionality, headquartered in El Segundo, CA, announced today that its Omni-Channel Contact Center Solution received recognition as CUSTOMER Magazine’s 2018 Product of the Year.
The CUSTOMER Product of the Year Award, presented by TMC, recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clientele to meet and exceed the expectations of their customers.
Awarded for its groundbreaking innovation, UniVoIP’s Cloud-Based Omni-Channel Contact Center Solution enables enterprises to provide the optimal customer service experience with 100% scalable multimedia technology throughout the entire customer lifecycle. Founded on the understanding that customer experience is at the root of revenue generating opportunities, UniVoIP’s solution is a customer-centric, all in one approach to creating a cohesive, unified customer service strategy.
“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the winners of a 2018 Products of the Year Award,” said Rich Tehrani, CEO, TMC. “Every year I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience – while driving ROI for companies that use them.”
By assimilating multiple channels (voice, text, email, chat, social media and online FAQs), advanced resource management, analytics, security, Interactive Voice Response (IVR) and customer intelligence tools, enterprises leveraging UniVoIP’s Omni-Channel Contact Center Solution set an industry standard for creating a superior customer service experience.
About the TMC Awards
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.
Powered by a team with over 40 years of experience together, UniVoIP is a pioneering leader in Hosted VoIP and UCaaS (Unified Communications as a Service) exclusive solutions for medium to large businesses nationwide. Motivated by a strong passion to deliver comprehensive UCaaS solutions, UniVoIP offers enterprises integrated business communication platforms, multimedia contact center functionality, cloud-based collaborative tools, mobility applications, and a world renowned suite of advanced IP phones including mobile integration.
UniVoIP’s innovative cloud-based collaborative solutions and software, drive performance, productivity and efficiency for enterprises of all sizes, and in a variety of industries. UniVoIP’s, OfficeConnect™solution, is an extremely robust and highly flexible solution delivering 500+ PBX, Contact Center and Unified Communication features via private, public or hybrid networking options in a multi-instance infrastructure environment.
For more information, visit https://univoip.com