Poor-quality business phone service can make a business seem downright unprofessional and be embarrassing, not to mention may result in loss of sales that ultimately hurt your bottom line. So, let’s take a look at several common causes of call quality issues and how the right VoIP provider can easily resolve them.
Have you ever gotten on the phone and the audio sounds like an alien is trying to communicate with you from a planet thousands of light years away? Well, it happens and it can be extremely embarrassing for businesses trying to service their customers. With a VoIP solution, voice data travels in “voice packets” and each packet travels by a different path from sender to receiver so that there is no overlap. So, if you’re still hearing scrambled speech, it’s time to talk to your VoIP provider or consider a different vendor because something is off on the technical side of things.
A big reason businesses like VoIP is because dropped calls are far and few between and if you’re still experiencing dropped calls with a VoIP solution, you may need to move on to a provider that can offer you a more reliable solution. A simple Quality of Service (QOS) system prioritizes voice data transmission so voice data isn’t “bumped” from the network by transmitting VoIP packets ahead of any queue bulk traffic in the same link. This means that the network is able to achieve maximum bandwidth and deal with performance elements like latency, uptime and error rate time effectively, so that your business can focus on revenue generating opportunities rather than communication issues.
What’s just as bothersome as scrambled audio? When you’re on a business call and you can hear an echo every time you or your caller speak. The conversation is destined to come to a halt, purely because no productive communication can occur when you’re burdened by that annoying echo. To eliminate this problem, your VoIP provider should be able to implement the correct protocols to monitor voice packets in real time for errors and repair them instantly before any packet loss occurs. This should then result in pure voice quality.
Are you unhappy with your business phone system? Many are… you’re not alone. Whether you’re in desperate need of an upgrade from a legacy PBX system or just downright sick of dealing with avoidable issues from your VoIP provider, there are options for every company size and budget. Consider your options with this complimentary analysis comparing cloud service providers.