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TMC Honors UniVoIP with Friend of the Channel in 2021 Internet Telephony Award

UniVoIP Recognized for Focus on Their Partner Community and Success-Driven Partner Model

Feb 07, 2022

Los Angeles, Calif.- UniVoIP, a leading provider of managed voice services, has been recognized as a leading partner-centric provider by the Internet Telephony Team at TMC in Internet Telephony’s Friend of the Channel Award. This distinction recognizes a selection of vendors who go above and beyond in building out their partner programs.

UniVoIP’s Channel Partner network helps the MSP grow its business with a personalized, hands-on approach that is flexible and tailor-made based on each partner’s specific needs. UniVoIP aims to maximize both partner and customer satisfaction by delivering the industry’s best cloud solutions, including Microsoft Teams Direct Routing, UCaaS, OmniChannel Contact Center, and SD-WAN to medium to large enterprises across a wide array of industries.

Additionally, UniVoIP delivers a one-of-a-kind Automated Onboarding Workflow which allows enterprises to independently provision Direct Routing service for their Microsoft Teams environment in minutes. This application greatly reduces the time, resources, and costs traditionally associated with the onboarding process.

Erik Linask of TMC describes UniVoIP as leveraging “best-of-breed integrated business communications platforms that deliver advanced multimedia contact center functionality, cloud-based collaboration tools, mobility applications, and a suite of advanced IP phones, including mobile integration.”

Of UniVoIP’s partnership model, Medy Shahoveissi, Director of Channel Sales at UniVoIP remarks, “UniVoIP’s relationship with its partners is very close and unique. That stems from our approach to pre and post onboarding of our partners, how we start a new relationship, and how we interact with and support existing partners and their valued customers. We emphasize educating our partners on best-fitted solutions and best practices, communicating with them at every step of the way, and most importantly, providing flexible and customized options, tools, and services that best fit their operating culture and their customers’ operating goals.”

“Being a 100% channel-centric provider, our Service Control portal is specifically designed and built to provide partners with full access and visibility into every aspect of their and their customers’ services and accounts. Partners receive full pre-sales and post-sales support from different teams within UniVoIP and UniVoIP’s executives are always available to them with open doors.”

Michael Bacich, Executive Vice President of Sales and Marketing at UniVoIP adds, “We view partners as extensions of the company. Everything we do, we do in conjunction with partners’ well-being in mind.”

UniVoIP Channel Partners are free from quotas, minimums, or exclusivity clauses, and have access to support during every step of the journey. Additionally, full visibility for management via a single-pane-of-glass service control is provided, as well as some of the lowest prices in the industry. UniVoIP’s solutions are accompanied by an industry-high customer retention rate of over 99% and are backed with US-based 24/7/365 customer support and a white-glove experience at every interaction.

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