VoIP Alleviates Many Digital Age Challenges Financial Institutions Face, While Also Offering Revenue-Generating Opportunities
When we talk financial sector and digital transformation, we discuss all of the same industry challenges that every major finance firm faces. Whether it be network infrastructure, uptime and performance, regulatory compliance, call center efficiency, secure access or business continuity, VoIP alleviates many, if not all, of the associated challenges.
With the known fact that the financial sector is among the most data driven, regulatory compliant, and data secured industries, in the world – data management services must be able to accommodate such demands. When financial firms establish a trusted relationship with a VoIP provider, they are able to convert many of these “digital age” challenges into revenue-generating opportunities through customized solutions.
Here are 3 big ways VoIP resolves digital challenges for the financial sector.
Multimedia Contact Center Efficiency
Customer relationships and customer experience (CX) are two of the most important aspects for any successful firm to succeed. Not only are customers expecting expert consulting options, they are demanding their firms to be omnipresent. By offering customer support across multiple channels of communication including voice, video, web chat, SM and social media, customers are given complete control of their CX. So when firms are resolving matters, meeting customer demands and offering quick turn around times through a multimedia contact center, customer retention and satisfaction increases – therefore increasing revenue generated.
Since the beginning of business, we have understood the power of collaboration with colleagues, partners, vendors and even customers. Not always have their been technological solutions to simplify this process, so financial institutions were subjected to slower productivity times, communication gaps and reduced customer engagement. Now with VoIP, customers and firms are more digitally connected to collaboration tools and software that bridge the communication gaps that once plagued the industry. Consultants are now able to leverage VoIP tools that allow them to be accessible from anywhere, at any time and on any device. Not only does this make the customers happier, but it empowers employee productivity in a flexible work environment.
Disaster Recovery and Business Continuity
While not just a concern for the financial sector, disaster recovery and day-to-day business continuity under any circumstance is a significant issue that must be addressed prior to implementing any new communications infrastructure. At UniVoIP, customers are guaranteed 99.99% up time, data integrity, fail over insurance when the primary server is down and improved recovery time after disruption through High Availability, geo redundant data centers. It doesn’t end there. When High Availability fails, disaster recovery steps in and allows the organization to maintain or resume mission-critical functions through preconceived plans that re-route calls accordingly – making it possible to carry on business as normal. So, with all of these protocols in place, financial institutions can alleviate the weight of the consequences associated with downtime.