VoIP Success Story: Upgrading from a Panasonic Switch to Unifed Communications

CX&B Migrates from a Panasonic Switch to a Cloud-Based Unified Communications Phone Solution

Transitioning Vision to Reality with Promotional Solutions

CX&B United Corp (CX&B) develops turn-key promotional product and brand product solutions through helping their clientele transition their business from a vision to reality. CX&B serves high profile clientele including Kaiser Permanente, Toyota, Lexus and Samsung.

Communication Challenges

Operating with a Panasonic Switch
30-year-old phone system with outdated technology
Expensive system to support, maintain and manage
No longer able to acquire the equipment needed to run the system
Unreliable with faulty features and functionality
Frequent dropped calls and missing voicemail notifications

Customer Needs

After realizing the potential return on investment with the cloud, CX&B decided transitioning to a cloud-based phone solution would afford them the powerful tools, reliability and scalability necessary to serve their growing client base.

Provider Selection

One of the greatest factors in selecting their new system was the ability to place trust in UniVoIP’s IT support team to host and maintain their solution. By removing the Panasonic Switch from CX&B’s office, and selecting UniVoIP to host their communication infrastructure, the company was able to avoid expensive internal IT and maintenance support fees.

As CX&B’s trusted contract network administrator, I was looking for a solution and a provider that simplified managing communications for the company. With UniVoIP, CX&B doesn’t have to worry about their phone system, they don’t need an internal IT support team, and they no longer have to deal with the growing challenges of having a phone switch. – Mace Watson, CX&B Network Administrator