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Why the Microsoft Phone Calling Plan is not Your Only Option

Ever since Microsoft unveiled Microsoft Teams in March of 2017, Teams has been a go-to platform for virtual workgroups and collaborative work environments across the globe. After picking up major steam early in the project, Microsoft worked to include “voice” as one of the major benefits of Teams by completely replacing Skype for Business as their platform for cloud voice.

Enabling users to make, receive and transfer calls to and from landlines and mobile devices via a public switched telephony network (PSTN), Teams quickly represented a potentially powerful platform for total business communications.

Users are now able to connect to calls both internally and externally either through the Microsoft Phone System Calling Plan or using specific technology called direct routing.

Microsoft Teams and Direct Route

So, with these two options, businesses leveraging Teams have hit a major crossroad.

For those businesses already in contract with a telephony provider, a Teams calling plan is not an option until that contract comes to an end, or the business incurs a penalty to make the switch.

Even more of an issue is when a business is seeing significantly lower costs with their incumbent telephony provider than what they would incur when switching to a Microsoft Calling Plan. So, the transfer would mean an increase in communication expenses across the board.

Fortunately, the second option of using direct routing technology eliminates the two issues mentioned above.

When a business leverages a cloud telephony provider that offers a Direct Route for Microsoft Teams solution, users get an all-in-one Teams experience combined with an enterprise grade phone system without even leaving the Teams platform itself. So, to put simply, it is the best of both worlds.

With direct routing, businesses aren’t locked into a Microsoft Calling Plan to transform their Teams experience into a business telephony solution. Not only that, direct routing reduces the total cost of ownership with lower calling charges. So it’s a win-win.

A few other reasons to consider a direct route solution over a Microsoft Teams Calling Plan:

  • Reporting and Centralized Management: Most of Team’s control panels and data provided by the Microsoft Teams deployment is limited to the Microsoft environment itself. A direct route solution allows for a fully centralized management sitting directly between the Teams application and the business telephony solution – combining all of the major data and reporting needed to make suggestions for optimization in communication strategy.
  • Reducing traffic flow in Microsoft data centers: With direct routing, call media is routed to the Session Border Control (SBC), ultimately decreasing heavy network traffic and improving the overall call quality.
  • Migration: With a direct route solution, there is no harsh migration to Microsoft Teams. It’s simple, smooth and phased – migrating users individually or in groups.
  • Customer support: Leveraging a cloud telephony solution with Direct Route for MS Teams that prioritizes customer experience is a major bonus. Backed by a team of experts that offer a one-on-one approach to service and support provides for a more simplified and flawless communications experience.

Fully Virtualized Cloud-Native Calling Platform

UniVoIP Direct Route for MS Teams is delivered from a fully virtualized, cloud-native calling platform that is geographically redundant, resilient, and scalable. The solution has no single point of failure and can automatically recover or self-heal in case of a disruptive event. The virtualized multi-stack architecture extends limitless capacity. What’s more, there is no need to deploy a premises-based Session Border Controller. The solution is centralized, and service is delivered from the cloud.


What should you expect?

  • Increased Productivity
  • Reduced Costs
  • Deployment Made Easy
  • 24/7/365 Expert Support
  • Maximum Reliability
  • 100% Customer Satisfaction

Get the most out of MS Teams.

Learn how to activate Voice Features with Direct Route.