--- title: "Why UCC Matters for Nonprofits: Unified Communications" description: "See why UCC matters for nonprofits: unify voice, messaging, and meetings to boost collaboration, responsiveness, and service delivery. Read more today!" image: https://www.univoip.com/hubfs/Imported_Blog_Media/contact-center-istock_032017-3.jpg --- [![logo-univoip-white](https://www.univoip.com/hubfs/site-files/logo-univoip-white.svg "logo-univoip-white")](https://univoip.com/?hsLang=en-us) - Products - [Cloud Voice for Microsoft Teams](https://www.univoip.com/products/cloud-voice-for-microsoft-teams/?hsLang=en-us) Streamline your communications with our cloud-native Teams voice solution. - [UCaaS - OfficeConnect™](https://www.univoip.com/products/ucaas-office-connect?hsLang=en-us) Get the tools you need to enable your team to collaborate anywhere – on any device. - [Contact Center](https://www.univoip.com/products/contact-center/?hsLang=en-us) Enhance the customer experience with our omnichannel cloud contact center solution. - Partners - [Why Partner With UniVoIP?](https://www.univoip.com/why-partner?hsLang=en-us) Give your clients better communications solutions and support when you partner with UniVoIP. - [Why Choose UniVoIP?](https://www.univoip.com/why-univoip?hsLang=en-us) Collaborate better, innovate faster, and enhance CX across all channels with UniVoIP. - About - [Our Company](https://www.univoip.com/meet-univoip?hsLang=en-us) We power growth for our partners and customers with the most innovative technology in the industry. - [Resources](https://www.univoip.com/resources?hsLang=en-us) Stay up-to-date with the latest case studies, podcasts, and more from UniVoIP. - [Blog](https://www.univoip.com/blog) Get the latest news and blog posts curated by cloud communications experts from UniVoIP. - Get in Touch - [Request a Quote](https://www.univoip.com/request-a-quote?hsLang=en-us) Ready for seamless unified communications with high-touch aftercare? Request a customized quote today. - [Customer Support](https://www.univoip.com/customer-support?hsLang=en-us) Need help? Access Service Control, view the Help Center, or contact our customer support team here. - [Contact Us](https://www.univoip.com/contact?hsLang=en-us) Access our general contact form, phone numbers, and address here. EN ES [Login](https://univoip.cloud/) [Help Center](https://help.univoip.com/) Published: 08 Mar 2019 # Why Unified Communications and Collaboration (UCC) is Critical for Nonprofits [Education Solutions](https://www.univoip.com/blog/tag/education-solutions) ![](https://www.univoip.com/hubfs/Imported_Blog_Media/contact-center-istock_032017-3.jpg) ## UCC powers a superior donor experience and keeps staff collaborating in an all-in-one communications experience for Nonprofits #### **Why the modern nonprofit needs UCC:** Put simply, [Unified Communications and Collaboration solutions](https://univoip.org/solutions/phone-system) increase collaboration, improve productivity, empower mobility and promote community engagement and support for the modern nonprofit. UCC offers seamless communication between staff members and constituents in the office or on-the-go with a fully integrated [Omni-Channel](https://www.univoip.com/blog/what-is-an-omnichannel-contact-center-and-why-is-it-critical-for-customer-experience?hsLang=en-us) contact center and cloud PBX solutions designed to accelerate nonprofit growth with more powerful donor and supporter engagement. #### **Omni-Channel Contact Center** A 100% scalable [Omni-Channel Contact Center](https://univoip.org/solutions/contact-center) makes it possible for organizations to efficiently engage donors, volunteers and supporters on their media channel of choice while maintaining service levels across all media types. Also important to mention is that, with advanced productivity tools, staff members are able to monitor and manage operations with real-time, historical and life-cycle reporting so that nonprofits can deliver a five-star donor experience. Leveraging a fully integrated donor centric [contact center](https://www.univoip.com/blog/top-10-trends-impacting-contact-center?hsLang=en-us) designed for nonprofits means that organizations are able to accept donations from supporters and connect with the community on their media of choice. So, by offering a seamless communications via email, [voice](https://www.univoip.com/blog/what-are-cloud-voice-services?hsLang=en-us), chat, SMS and self-service options, nonprofits give donors and supporters full control of their interaction with the organization – a must in today’s fundraising environment. Furnished with call recording, Interactive Voice Response (IVR), complete softphone capabilities, real-time and historical reporting, agent monitoring and more, organizations are equipped with advanced tools to confidently improve fundraising programs, engage the community and expand their nonprofit. **Contact Center Benefits:** **Donor-Centric Communication** – Donors choose how they communicate and donate on their channel of choice; voice, email, SMS, chat or self-service options on any device **Interactive Voice Response** – IVR capabilities to effectively automate, personalize and expedite the donor and supporter experience **Staff Productivity** – A single interface providing staff with tools to ensure accurate, productive and efficient donor service **Monitor and Manage** – Real-time and historical management reporting for multimedia community interactions and staff productivity #### **Mobile** **Collaboration** To keep staff productive and connected with colleagues on-the-go, innovative mobile collaboration applications like [MiCollab](https://univoip.com/products/secure-softphones-and-apps/micollab/?hsLang=en-us) allows staff to focus more on connecting with the community and less on overcoming communication challenges among colleagues. With MiCollab, staff members are empowered with a consistent and mirrored communications experience across all their favorite devices. It’s as easy as stopping a conversation on one device and picking it up on another whether you’re in the office, at home, or out serving your community. Key Benefits: - Enjoy an in-office experience from anywhere, on any device with a mobile first design - Spend more time engaged in productive communications with colleagues - Boost the sharing of knowledge and ideas across business silos - Extend the power of teamwork beyond the walls of an office space - Avoid project delays and meet deadlines with more efficient employee collaboration OUR BLOG ## Lastest blog posts Tool and strategies modern teams need to help their companies grow. [![What Is Operator Connect For Microsoft Teams? A Complete Guide](https://www.univoip.com/hubfs/Blog/What%20Is%20Microsoft%20Operator%20Connect%20How%20Does%20It%20Work/univoip-feat-whatismicrosoftoperatorconnect.png)](https://www.univoip.com/blog/what-is-microsoft-operator-connect-how-does-it-work?hsLang=en-us) [Enterprise Solutions](https://www.univoip.com/blog/tag/enterprise-solutions) [Cloud Voice for Microsoft Teams](https://www.univoip.com/blog/tag/cloud-voice-for-microsoft-teams) [Cloud Voice](https://www.univoip.com/blog/tag/cloud-voice) [Operator Connect](https://www.univoip.com/blog/tag/operator-connect) ### [What Is Operator Connect For Microsoft Teams? A Complete Guide](https://www.univoip.com/blog/what-is-microsoft-operator-connect-how-does-it-work?hsLang=en-us) Communication powers successful businesses, which could be why more than 56% of organizations ... [![How Nonprofits Upgrade Communication With UniVoIP's Cloud Voice](https://www.univoip.com/hubfs/Untitled%20design%20(3).svg)](https://www.univoip.com/blog/adopting-cloud-voice-non-profits-journey-to-microsoft-teams?hsLang=en-us) [Technology](https://www.univoip.com/blog/tag/technology) [Cloud Voice for Microsoft Teams](https://www.univoip.com/blog/tag/cloud-voice-for-microsoft-teams) ### [How Nonprofits Upgrade Communication With UniVoIP's Cloud Voice](https://www.univoip.com/blog/adopting-cloud-voice-non-profits-journey-to-microsoft-teams?hsLang=en-us) The Challenges of Outdated Telephony Systems For many non-profit organizations, communication is a ... [![UniVoIP Expands Cloud Voice For Teams With Operator Connect](https://www.univoip.com/hubfs/univoip-feat-operatorconnect.jpg)](https://www.univoip.com/blog/univoip-expands-cloud-voice-for-microsoft-teams-operator-connect?hsLang=en-us) [News](https://www.univoip.com/blog/tag/news) [Cloud Voice for Microsoft Teams](https://www.univoip.com/blog/tag/cloud-voice-for-microsoft-teams) [Operator Connect](https://www.univoip.com/blog/tag/operator-connect) ### [UniVoIP Expands Cloud Voice For Teams With Operator Connect](https://www.univoip.com/blog/univoip-expands-cloud-voice-for-microsoft-teams-operator-connect?hsLang=en-us) UniVoIP, a leading provider of cloud communication solutions, announced today the expansion of its ... [![logo-univoip-white](https://www.univoip.com/hubfs/site-files/logo-univoip-white.svg "logo-univoip-white")](https://univoip.com/?hsLang=en-us) [![Calling for Microsoft Teams Specialist](https://www.univoip.com/hs-fs/hubfs/Calling%20for%20Microsoft%20Teams%20Specialist.png?width=150&height=127&name=Calling%20for%20Microsoft%20Teams%20Specialist.png)](https://appsource.microsoft.com/en-us/marketplace/partner-dir/90410ed0-9279-479f-87b7-ba3798a86cae/overview)   ##### PRODUCTS - [Cloud Voice for Microsoft Teams](https://www.univoip.com/products/cloud-voice-for-microsoft-teams/?hsLang=en-us) - [UCaaS](https://www.univoip.com/products/ucaas-office-connect?hsLang=en-us) - [Contact Center](https://www.univoip.com/products/contact-center/?hsLang=en-us) ##### PARTNERS - [Partners](https://www.univoip.com/why-partner?hsLang=en-us) - [Resources](https://www.univoip.com/resources?hsLang=en-us) ##### COMPANY - [Meet UniVoIP](https://www.univoip.com/meet-univoip?hsLang=en-us) - [Contact](https://www.univoip.com/contact?hsLang=en-us) - [Request a Quote](https://www.univoip.com/request-a-quote?hsLang=en-us) - [Customer Support](https://www.univoip.com/customer-support?hsLang=en-us) - [Blog](https://www.univoip.com/blog) [Privacy Policy](https://4136637.hs-sites.com/privacy-policy?hsLang=en-us)