We have deployed UniVoIP’s Omni-Channel contact center, a modern, simple and member-centric communication infrastructure that introduces new analytics to measure and improve how we communicate with and serve our customers.
Free your teams to communicate from anywhere, on any device. OfficeConnect™ provides unified voice, conferencing, messaging, fax, and more. Our state-of-the-art VoIP phones are far more flexible and cost-effective than legacy on-premises systems.
Keep your projects moving and synchronize your teams with best-in-class audio and video conferencing made simple.
Trust that your discussions with consumers, as well as team members, remain secure and private. We encrypt all voice packets—from both remote and on-site phones—using SRTP with 128-bit AES encryption. SRTP is compliant with both the federal standards for FIPS 140-2 Certified Encryption and the Department of Defense’s PKI Digital Certificate.
UniVoIP OfficeConnect
UniVoIP OfficeConnect is a highly scalable and advanced managed cloud phone system for any size company looking for an enterprise set of communication applications. Designed with simplicity and everyday business use in mind, OfficeConnect is fully customizable to your needs and offers an excellent selection of monthly plans and options to choose from.
Introducing MobileLink
Smartphone Integrated IP Desk Phones Designed for Today’s Mobile Workforce
The powerful, mobile first, 6900 MiVoice IP Desk Phone Series offers a plethora of new features for the enterprise executive including MobileLink, a seamless pairing of your IP desk phone and your smartphone. Bridging the gap between the two devices with advanced functionality, MobileLink delivers a consistent user experience across devices unlike any desk phone on the market. MobileLink’s capability enables the user’s mobile phone to marry the 6900 series’ Bluetooth interface. This advanced functionality delivers the user with access to mobile phone features from their deskphone, and makes it possible to manage mobile and IP calls from a single device.
Seamless Communication on Any Device
The OfficeConnect Unified Communications (UC) Client is available on desktop PC and mobile application for BlackBerry, Apple iPhone and iPad, and Google Android devices.
Real-time Presence
Users can remain authentic and visible to others through real-time presence. Presence states can provide information about a user’s ability or willingness to communicate as well as the preferred communications mode.
Automatically update a user’s status based on the Busy and Out of Office settings in the user’s Microsoft Outlook calendar or provide mobile user the ability to automatically change their presence status and calling preferences based on location information (determined by the user’s GPS or proximity to particular Bluetooth devices).
Call Recording
UniVoIP’s OfficeConnect® Extension Call Recording allows your business to record inbound and outbound calls according to the rules that you define. You can select which calls are eligible for recording and which employees handling those calls will be recorded.
Call Recording immediately presents and preserves call records that tell you who called, when he or she called, who answered and whether, when and where those calls were transferred. With call recording, you are given a powerful tool for evaluating how your employees handled each recorded call in order to improve quality management programs and ultimately, customer satisfaction.
Improving Quality Management for a Powerful Customer Experience
- Gain insight on customer-agent calls for effective staff training
- More effectively and quickly resolve customer disputes with hard-evidence
- Better understand customer needs to adapt to buying preferences
Powerful Tools for Collaboration
Mobile and remote users have access to the same robust applications, features, and services afforded to in-office users. OfficeConnect™ includes a suite of powerful applications designed to work together to improve the way your team communicates and collaborates.
Supercharge your office
with mobile integration, wireless capabilities, and feature-packed office phones.
Mobile integration & wireless headset compatible
Gigabit support & large backlit graphics
SIP Cordless
Unified voice and video
Move your business phone service to the cloud and start saving today!
- Save up to 51% – compared to a premise based phone system
- Unlimited calling – never pay for a domestic call again with unlimited calling plans
- Advanced features included – leverage advanced business features like auto-attendant, call recording, conferencing, mobile collaboration tools and more
- Work from anywhere – Improve efficiency, empower mobility and collaboration with the UniVoIP App
- 24/7 support – U.S.-based service reps are available anytime
Premise-Based vs. Hosted PBX Cost Comparison
A hosted Internet protocol private branch exchange (IP PBX System) system can provide an easy way for small to medium businesses (SMBs) to move to voice over Internet protocol (VoIP) and get a new range of features and capabilities. While there are several IP PBX options, hosted applications are usually quicker and cheaper to install.
Regardless of the size of your company, a VoIP Phone system solution will optimize operations and monthly savings. In fact, the greater the number of users, the greater savings you will realize with a managed phone system. Not only from a cost point of view but also from an operational workflow.
With UniVoIP, we are now able to manage our contact center solution with analytical reporting that helps measure and monitor customer trends, needs and concerns.
Office Manager
When selecting a service provider, we watch for 2 things; that the vendor is cognizant of our bottom line and that the vendor is able to provide us with rapid responses when we have questions and/or problems that need to be solved for. UniVoIP covered both.