A unified communication and collaboration environment that scales with your business needs.

Free your teams to communicate from anywhere, on any device. OfficeConnect™ provides unified voice, conferencing, messaging, fax, and more. Our state-of-the-art VoIP phones are far more flexible and cost-effective than legacy on-premises systems.

Keep your projects moving and synchronize your teams with best-in-class audio and video conferencing made simple.

Trust that your discussions with consumers, as well as team members, remain secure and private. We encrypt all voice packets—from both remote and on-site phones—using SRTP with 128-bit AES encryption. SRTP is compliant with both the federal standards for FIPS 140-2 Certified Encryption and the Department of Defense’s PKI Digital Certificate.

Introducing MobileLink

Smartphone Integrated IP Desk Phones Designed for Today’s Mobile Workforce

The powerful, mobile first, 6900 MiVoice IP Desk Phone Series offers a plethora of new features for the enterprise executive including MobileLink, a seamless pairing of your IP desk phone and your smartphone. Bridging the gap between the two devices with advanced functionality, MobileLink delivers a consistent user experience across devices unlike any desk phone on the market. MobileLink’s capability enables the user’s mobile phone to marry the 6900 series’ Bluetooth interface. This advanced functionality delivers the user with access to mobile phone features from their deskphone, and makes it possible to manage mobile and IP calls from a single device.

Seamless Communication on Any Device

The OfficeConnect Unified Communications (UC) Client is available on desktop PC and mobile application for BlackBerry, Apple iPhone and iPad, and Google Android devices.

Real-time Presence

Users can remain authentic and visible to others through real-time presence. Presence states can provide information about a user’s ability or willingness to communicate as well as the preferred communications mode.

Automatically update a user’s status based on the Busy and Out of Office settings in the user’s Microsoft Outlook calendar or provide mobile user the ability to automatically change their presence status and calling preferences based on location information (determined by the user’s GPS or proximity to particular Bluetooth devices).

Call Recording

UniVoIP’s OfficeConnect® Extension Call Recording allows your business to record inbound and outbound calls according to the rules that you define. You can select which calls are eligible for recording and which employees handling those calls will be recorded.

Call Recording immediately presents and preserves call records that tell you who called, when he or she called, who answered and whether, when and where those calls were transferred. With call recording, you are given a powerful tool for evaluating how your employees handled each recorded call in order to improve quality management programs and ultimately, customer satisfaction.

Improving Quality Management for a Powerful Customer Experience

  1. Gain insight on customer-agent calls for effective staff training
  2. More effectively and quickly resolve customer disputes with hard-evidence
  3. Better understand customer needs to adapt to buying preferences
UniVoIP Call Recording Feature Brochure PDF Download

Powerful Tools for Collaboration

Mobile and remote users have access to the same robust applications, features, and services afforded to in-office users. OfficeConnect™ includes a suite of powerful applications designed to work together to improve the way your team communicates and collaborates.

UniVoIP App

Uninhibited business communication through mobile and desktop interfaces.

WebConnect

Integrates with CRM, ERP and Social Media platforms to empower conversation.

MiCollab

Connect, collaborate and communicate across blended environments.

MiTeam

Extend MiCollab with MiTeam Collaboration Software for blended environments.

Supercharge your office

with mobile integration, wireless capabilities, and feature-packed office phones.

MiVoice 6900 IP Phone Series

Mobile integration & wireless headset compatible

MiVoice 5300 IP Phone Series

Gigabit support & large backlit graphics

Polycom Business Media Phones

Unified voice and video

Move your business phone service to the cloud and start saving today!

  • Save up to 51% – compared to a premise based phone system
  • Unlimited calling – never pay for a domestic call again with unlimited calling plans
  • Advanced features included – leverage advanced business features like auto-attendant, call recording, conferencing, mobile collaboration tools and more
  • Work from anywhere – Improve efficiency, empower mobility and collaboration with the UniVoIP App
  • 24/7 support – U.S.-based service reps are available anytime

Premise-Based vs. Hosted PBX Cost Comparison

A hosted Internet protocol private branch exchange (IP PBX System) system can provide an easy way for small to medium businesses (SMBs) to move to voice over Internet protocol (VoIP) and get a new range of features and capabilities. While there are several IP PBX options, hosted applications are usually quicker and cheaper to install.

Regardless of the size of your company, a VoIP Phone system solution will optimize operations and monthly savings. In fact, the greater the number of users, the greater savings you will realize with a managed phone system. Not only from a cost point of view but also from an operational workflow.

We are now able to provide our customers with a modern banking experience that best represents the quality of service we aim to provide them. Now, our bank as a whole, looks like a much more reliable place to do business because of UnIVoIP.

Edgar Garrobo

Vice President of Information Technology

American Business Bank

With UniVoIP, we are now able to manage our contact center solution with analytical reporting that helps measure and monitor customer trends, needs and concerns.

Office Manager

LADOT

UniVoIP solution has passed all the security audits and it offloaded a tremendous amount of time on our project. UniVoIP’s team is turning into an extension of my own, as I can count on the UniVoIP 24/7 support team to answer my questions.

Amer Hameed

Vice President of IT

Edwards Federal Credit Union

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