Free your teams to communicate from anywhere, on any device. OfficeConnect provides unified voice, conferencing, messaging, fax, and more. Our state-of-the-art VoIP phones are far more flexible and cost-effective than legacy on-premises systems.
Go paperless and improve efficiency with secure fax capabilities. With UniFax you can entirely eliminate the delays and inefficiencies of paper-based fax processes. Send and receive faxes as PDFs through your email client and directly within Microsoft Word, Excel, and more. Preserve confidentiality with a dedicated fax number for each user.
Communicate and collaborate anywhere.
Mobile and remote users access the same high-quality applications, features, and services granted to in-office users. Transform your mobile devices into an extension of the corporate phone services.
Desktop, Tablet or Phone
The OfficeConnect Unified Communications (UC) Client is available on desktop PC and mobile application for BlackBerry, Apple iPhone and iPad, and Google Android devices.
Users can remain authentic and visible to others through real-time presence. Presence states can provide information about a user’s ability or willingness to communicate as well as the preferred communications mode.
Automatically update a user’s status based on the Busy and Out of Office settings in the user’s Microsoft Outlook calendar or provide mobile user the ability to automatically change their presence status and calling preferences based on location information (determined by the user’s GPS or proximity to particular Bluetooth devices).
Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phone using your assigned Hot Desk User Directory number, the phone assumes all your speed dials, features keys, call forwarding setup, and line appearances – even your language preference for the display. Any changes you make to the phone while you are logged in for example, adding a speed dial are saved to your personal profile
Teleworker feature supports telecommuting employees or small branch offices
UniVoIP VoIP OfficeConnect lets you “twin” your desk phone to another internal or external phone (your cell phone, for example). Calls arriving at your desk phone will ring your cell phone simultaneously, allowing you to answer either device
Each user has their own voicemail and must first set it up using the provided passcode. Name, greeting and passcord recording will follow. Your mailbox may be accessed from anywhere at anytime
Voicemail to Email
Listen to the voicemail audio file, or read the message as text in the body of an email. Be more responsive by getting email and text message notifications of received faxes, missed calls, fax transmission results and text messages
Call Forward - External
Forwards calls to external phone numbers (e.g. 613-555-1234)
Allows a user to put a call on hold
Call Waiting Swap
Allows a user to see the number of an incoming caller on their phone display
Call Name Display
Allows a user to see the number of an incoming caller on their phone display
Allows a user to receive a group page from their phone
Allows the user to dial, by depressing a single key, the most recent telephone number dialed at that instrument
Dial 8888 – Each extension can hold up to an 8 party call
Allows the phone to be set to auto-answer mode using feature key
Does not show a user’s outbound caller ID (CLID) on the called party’s call display
Allows a user to initiate a conference call using the conferencing softkey. 8 party maximum with ability to expand
Do Not Disturb
Allows a user to set their DND status and prevent calls from ringing their phone
Allows a user to lock their phone access. Set and unlock using the dedicated PIN
Record-A-Call (RAC) Act.
Enables the Record-A-Call on demand call recording freature for a user
Automatic Call Distribution [ACD]
Group Presence Control
Allow a user to place a call on hold on an extension for remote retreival
Call Park - Allowed Park
Allows a user to place a call on hold on an extension for remote retrieval
Dialed Night Service
Allows a user other than the attendant to control the Day/Night mode of the system
Emergency Call Notification
Allows people to receive instant information during an emergency or times of crisis
Group Page - Allow
Allows users to page a group of other users via the speakerphone on the phone. This is useful if you need to get the attention of all employees at once
A toll-free telephone number is a telephone number that is billed for all arriving calls instead of incurring charges to the originating telephone subscriber. For the calling party, a call to a toll-free number from a landline is free of charge
Unlimited Fax Number
Provides the ability to send and receive faxes through your Email Client
Unlimited Continental USA and Canada
Unlimited calling to Canada and U.S. Enjoy unlimited long distance US and Canada calling 24/7/365
Allows you to dial 9 + 011 + number desired as well as local and long Distance. Outbound metered rate varies by destination, line type and call duration
Allows you to dial 9 + 1 + 900 + 10 digits, and International, LD, and Local
PC client for Windows and Web-based client available
Chat / IM
Supports text chat and instant messages with other users
Status display indicating whether you, as well as others in your contact list, are available to chat. Effective use can boost workplace productivity
Save time when contacting people by knowing whether they are on the phone, away from their desk, or available for a call, instant chat, or collaboration
Get audio conferencing, video conferencing and collaboration all in one application across PC, Mac and mobile devices. Easily enhance any meeting with real-time file and screen sharing, review and collaboration on top of voice and video
UC Client Softphone - PC and Mobile
Offers PC-based UC softphone functionality as well as Android, iOS, and Blackberry mobile client and softphone capability
FMC / Dual Mode Handoff
Fixed Mobile Convergence (FMC) is the integration of mobile telehones into the fixed-line communication system of your company enabling complete integration
Triggered by inbound or outbound calls, WebConnect scans designated online sources for relevant information based on the caller’s phone number or name, and gives the user immediate access to profile data on the caller with automatic web-based screen pop-ups
Harness a seamless, effortless approach to team collaboration with powerful messaging, content sharing, white boarding and real-time voice and video meetings. It’s a mobile-first tool built to support how teams collaborate and integrate into your key business applications
Skype For Business MiCollab Plugin
MiVoice for Skype for Business (formerly skype for business lync) augments Skype for Business’s capabilities for your Microsoft Lync telephony system
Desktop and Mobile Softphones
UniVoIP softphones allow remote and mobile workers to take advantage of a full range of productivity enhancing tools right from their computers
Other Supported Devices
Mediatrix 4102S, YealinkW52P, Yealink52H, Generic SIP Devices, and more
Video and Voice Conference Units
Visit our Voice and Video Conference Bundles to learn more
Bluetooth Headset Support
Offering support for a wide selection of Bluetooth Headsets
IP Desk Phones
MiVoice IP Phones
MiVoice 5320, 5320e, 5330e, 5440e, 5360, 6920, 6930, 6940 and more.
Polycom VVX 300, 400, 500 and 600 series
Integration for Google offers computer telephony integration (CTI) and productivity features, including inbound, outbound, and in-call capabilities, all integrated within the web browser user interface via Google Chrome Extension, and accessed with a single sign-on
Salesforce - Advanced
Integration with Salesforce lets you engage in rich, productive, communications with partners, customers, and others as easily as making a phone call all within your browser-based Salesforce window
Skype for Business Office 365
Delivers comprehensive voice capabilities so seamlessly and transparently that your employees enjoy full-featured voice communications from an industry leader without having to leave their familiar Microsoft UC environment
We are now able to provide our customers with a modern banking experience that best represents the quality of service we aim to provide them. Now, our bank as a whole, looks like a much more reliable place to do business because of UnIVoIP.
When selecting a service provider, we watch for 2 things; that the vendor is cognizant of our bottom line and that the vendor is able to provide us with rapid responses when we have questions and/or problems that need to be solved for. UniVoIP covered both.
We have deployed UniVoIP’s Omni-Channel contact center, a modern, simple and member-centric communication infrastructure that introduces new analytics to measure and improve how we communicate with and serve our customers.
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