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The Secrets Behind VoIP Call Quality and Reliability

Gargled speech and lag time? Is that what you heard about VoIP voice quality? Don’t believe it… Servicing customers on a reliable, clear, phone connection is critical for so many [...]

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Major Business Mobility Advantages of VoIP Phone Systems

VoIP Makes it Easy for Businesses to Stay Ahead of Mobile Workforce Trends and Requirements Since VoIP (Voice Over Internet Protocol) transmission began in 1973, businesses have flocked to the [...]

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Success Story: Transitioning from PBX to VoIP to Modernize their Medical Practice

How California Hematology Oncology Medical Group Adopted a VoIP System to Improve Staff and Employee Experience at 2 Clinics About CHOMG California Hematology Oncology Medical Group (CHOMG) is a [...]

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How Customer Experience is UniVoIP’s Number 1 Priority

At UniVoIP, Customers Come First Here at UniVoIP, we know that providing a positive experience for our customers can have a dramatic impact on their ability to leverage our solution to its [...]

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Why Every Business Needs Call Recording

Uncovering the benefits of call recording on customer experience and agent performance   The Basics of Call Recording Call Recording allows your business to record inbound and outbound calls [...]

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Success Story: Providing a Better Banking Experience with VoIP

Leaving an Unreliable Avaya System Behind to Optimize Customer Service Experience with VoIP About American Business Bank American Business Bank (ABB) was established in 1997 by a small group of [...]

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Why Your Business Should Leave PBX Behind and Migrate to the Cloud

It’s crucial to eliminate extraneous and costly factors to zero in on the things that drive revenue. Imagine being able to run a large company with no big office space, no complicated tech [...]

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A Real Business Cloud Migration Story from an IT Executive

South Bay Workforce Investment Board’s, Jon Hauer, Shares Their Success Migrating to UniVoIP’s Cloud-Based Phone Solution   My name is Jon Hauer and I am the IT manager for South [...]

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Complimentary Webinar Registration: PBX is Dead! Securely Deploy in the Cloud.

Join us for the LIVE webinar event of the year. Say goodbye to PBX and transform your business communications in the cloud. Have you heard?  On-Premise PBX is dead! What does that mean?  Gone are [...]

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Top 10 Trends Impacting Your Contact Center

Is your contact center ready to face today’s hottest trends? Many companies are attempting to shift their operating model to improve value and customer experience in their contact centers. [...]