Communications to the Cloud: Technology Drivers

Communications in the Cloud: Why It Makes Sense for Today’s Business

Technology Drivers

Communications in the Cloud: Why It Makes Sense for Today’s Business
First, organizations are facing the continually rising costs of operating corporate networks and IT infrastructures and ensuring availability. Using cloud services hosted by a service provider allows companies to eliminate at least some of their costly internal infrastructure, including servers and storage systems. Cloud services also reduce the technological burden related to ongoing systems and networking support and maintenance. In addition, cloud-based communications reduces the risk of obsolescence. Technology changes quickly, and by procuring it as a service an organization can more easily evolve and add on new services without being restrained by legacy capital equipment.

The increasing rate of technology evolution requires that organizations be more agile in their technology deployment to avoid being left behind. In terms of ensuring availability, the cloud provides a way for companies to continue providing services in the event of a business interruption such as a natural disaster.  As Superstorm Sandy showed in the fall of 2012, a major weather event can have a huge impact on ongoing operations, particularly when it hits a densely populated region such as the northeastern United States.

Cloud service providers have geographically redundant data centers and a level of resiliency that is more extensive than typical businesses could build themselves.  Another driver for communications in the cloud is the growing importance of mobile technology as a business asset. More companies are coming to rely on mobile applications to support day-today business functions.  New smartphones and tablet devices are frequently introduced into the market with new features that can help users be more productive in the field.  Enterprise app stores enable users to download business applications to increase their efficiency and deliver better services to customers.  For example, technical installation staff can gain real-time access to databases when they are in the field, so they can update whatever they are working on with a customer or provide on-demand quotes.  Companies can send them information about their next service call while they are in the field, and track their whereabouts and productivity.  With the cloud, companies can take greater advantage of these mobile technology assets by making it easier for users to get what they need, regardless of where they are working — all made possible by ubiquitous Internet access.

UniVoiP Cloud-based Phones

 

Stay tuned with the “Key Factors Driving Communications to the Cloud”  post series.

Next post:  Business and financial drivers

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