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Scalable, Omnichannel Cloud Contact Center Solutions

Enhance the customer experience with the industry’s best contact center solutions paired with UniVoIP’s white-glove service.

Enhance the Customer Experience With Cloud Contact Center

With our customer-centric cloud contact center solution, businesses can deliver a seamless customer experience across all touchpoints, including SMS, email, SM, web chat, voice, and self-service.

Improve Agent Productivity

Full visibility into each customer-agent interaction equips supervisors with actionable insights that help improve customer service.

Easily Scale

Minimal on-site hardware and software means businesses have the flexibility to scale phone lines, agents, and features in real time.

Support Remote Agents

Agents and supervisors have full access to features and functionality from any device, at any time, from any location.

Standardize the Customer Experience

Use our centrally managed platform to better understand overall customer preferences, customer service bottlenecks, and agent productivity gaps.

Optimize Your Workforce While Reducing Costs

Use forecasting to easily predict future communication traffic volumes and agent workloads. Improve overall business processes, while reducing contact center expenses.

Effortlessly Maintain Service Level Objectives

Use necessary planning tools to define and refine basic contact center framework and maintain service level objectives.

The Cloud-Based, Omnichannel Contact Center Features You Need

Set an industry standard in customer experience with these key features.

Advanced management tools provide a 360° view of contact center activities
Interactive Voice Response routes all incoming calls to the most appropriate agent
Leverage custom integration capabilities with your existing applications
Real-time and historical analytical reporting improve customer service
Screen recording allows supervisors to monitor, evaluate, and grade agents

Additional Features

  • Call Recording
  • Software Integration
  • PC and Web Client
  • Softphone Capabilities
  • Analytical Reporting
  • Queue Status Monitoring
  • Email, SMS, and Voice Queuing
  • Call Monitoring
  • Call Barging
  • Voice ACD Agent
  • Real-Time and Historical Reporting
  • Automatic Routing
  • Multimedia technology

Access Real-Time Data and Analytics

Administrative Reports

Chat reports

Traffic Analysis

Email Reports

IVR Routing

SMS Reports

Conversation Detail

Multimedia Reports

Voice Reports

Workflow Reports

Cloud Contact Center Resources

These resources describe the benefits of omnichannel contact center solutions for customer-focused businesses. Learn how to deliver a better experience.

WHY CHOOSE UNIVOIP?

Industry-high customer
retention rate of > 99%

Auto provisioning and a
partner-centric service control portal

Guaranteed SLA
to the desktop

White glove customer experience
by a team of expert engineers

24/7/365
U.S.-based support

Lowest prices
in the industry

Get Started With Cloud Contact Center Today

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