UniVoIP Support

How does the Telecommunication Relay Service work?

Simply dial 711 or the appropriate toll-free number provided to connect with your State Relay Service. A qualified Communication Assistant (CA) will ask for the area code and number of the person you wish to call and begin the relay call. Generally, the CA will voice the typed message from the text telephone (TTY) user to you. The CA relays your spoken message by typing it to the TTY user.

Specialized Services:

Several State Relay Services offer specialized services for individuals who have difficulty speaking and for Spanish-speaking residents. Specially-trained CAs are on hand to assist in these types of calls by dialing the associated number provided. Since each Relay Service offers a variety of services, please refer to the FCC website or call Customer Care for more detailed instruction on how a particular call is processed.

Captioned Telephone:

Captioned Telephone is also available and ideal for individuals with hearing loss who are able to speak for themselves. A Captioned Telephone is like any other telephone with an essential difference: it allows users to listen to their phone conversations while reading word-for-word captions of what’s said to them.

Access to Services:

Depending on state and when available, both 711 and the 800 numbers are toll-free calls and provide access to the same relay services. If you are experiencing trouble dialing 711 to reach your state Relay Service, please contact Customer Care. All services are available 24 hours a day, seven days a week. By law, each conversation is handled with strict confidentiality. There is no charge to access your state Relay Service.