Customer Support
During business hours: Please open a Support Ticket via our Customer Portal or all us at (877) 660-6677 / (310) 356-4811 .
After Hours Support (Mon – Fri 5PM – 9AM PST + Weekends) (click here)
After Hours Support (Mon – Fri 5PM – 9AM PST + Weekends) (click here)
Emergency Issues: please call 310.356.4811 Option #1 or 310.747.3232 Option #2. Please DO NOT send an email for urgent issues after hours.
You will be transferred to our after-hours Support Team. This team takes basic information and connects you with an on-call UniVoIP technician. If by chance the on-call technician is not available at that time, you will receive a call back within 2 hours. All after-hour emergencies are handled with urgency and escalations are put into place to remedy any and all issues customers are experiencing.
Non-Emergency Issues: Please open a Support Ticket via our Customer Portal or call (877) 660-6677 / (310) 356-4811.
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Help Center
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Telecommunications Relay Services
The Telecommunications Relay Service (TRS) is a public service which guarantees all citizens access to prompt, professional and accurate communication through the telephone. Consumers of these specialized services, specifically individuals who are deaf, deaf-blind, hard of hearing or have difficulty speaking, can communicate on the telephone via text telephone (TTY), Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS) and Captioned Telephone in English and Spanish in order to more easily connect with family, friends or businesses.
Refer to the FCC Telecommunications Relay Services Directory
More about how the TRS work and related specialized services (click here)
More about how the TRS work and related specialized services (click here)
HOW DOES THE TELECOMMUNICATION RELAY SERVICE WORK?
Simply dial 711 or the appropriate toll-free number provided to connect with your State Relay Service. A qualified Communication Assistant (CA) will ask for the area code and number of the person you wish to call and begin the relay call. Generally, the CA will voice the typed message from the text telephone (TTY) user to you. The CA relays your spoken message by typing it to the TTY user.
Specialized Services:
Several State Relay Services offer specialized services for individuals who have difficulty speaking and for Spanish-speaking residents. Specially-trained CAs are on hand to assist in these types of calls by dialing the associated number provided. Since each Relay Service offers a variety of services, please refer to the FCC website or call Customer Care for more detailed instruction on how a particular call is processed.
Captioned Telephone:
Captioned Telephone is also available and ideal for individuals with hearing loss who are able to speak for themselves. A Captioned Telephone is like any other telephone with an essential difference: it allows users to listen to their phone conversations while reading word-for-word captions of what’s said to them.
Access to Services:
Depending on state and when available, both 711 and the 800 numbers are toll-free calls and provide access to the same relay services. If you are experiencing trouble dialing 711 to reach your state Relay Service, please contact Customer Care. All services are available 24 hours a day, seven days a week. By law, each conversation is handled with strict confidentiality. There is no charge to access your state Relay Service.
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