Emergency Issues: please call 310.356.4811 Option #1 or 310.747.3232 Option #2. Please DO NOT send an email for urgent issues after hours.
You will be transferred to our after-hours Support Team. This team takes basic information and connects you with an on-call UniVoIP technician. If by chance the on-call technician is not available at that time, you will receive a call back within 2 hours. All after-hour emergencies are handled with urgency and escalations are put into place to remedy any and all issues customers are experiencing.
Non-Emergency Issues: Please open a Support Ticket via our Customer Portal or call (877) 660-6677 / (310) 356-4811.