UniVoIP has always worked with us more like a partner rather than a vendor. They understand our needs and limits and work with us to find the perfect solution.
We Know the Importance of Security and Healthcare
Here at UniVoIP, we understand that data security protocols and patient records management compliance is of the utmost priority for your medical practice. That’s why our phone system for medical offices and hospitals adheres to best-in-class industry security standards so that you and your patients can confidently communicate knowing their sensitive medical history is secure.
- All user interfaces including desktop and mobile applications, IP phone handsets, and online portals are password protected
- Voice communications are fully encrypted using Secure Real-Time Transport Protocol (SRTP), with 128-bit AES encryption adding message authentication and reply protection
- Bi-coastal data centers provide 99.99% availability ensuring workload balance and continuity
- UniVoIP data centers are protected by Session Border Controllers (SBC) to protect against voice network attacks
Flexible Call, Voice-mail and Fax Options
Send, receive, and securely store faxes on virtually any device with Email-to-Fax and Fax-to-Email functionality. Get voicemail via email or SMS notifications. Have any phone call ring on multiple phones, such as your office telephone and smartphone at the same time, and pick up the call where it suits you.
Customizable Call Coverage
Route calls anytime with on-call / off-call protocol and answering service integration – ditch the external after-hours service.
Connect multiple offices
Increase efficiency by having one central main number for all locations and connect calls between offices, and even mobile users, by only dialing extension numbers with our healthcare VoIP phone solutions with OfficeConnect™.
Any desk, any phone, any office becomes yours
Visiting different offices throughout the week? Physicians and staff members can move from desk to desk or from office location to office location and use any office phone like it is their own. Same extension, same speed-dials, same voicemail. It’s a seamless process that removes confusion and frustration and instead delivers callers to the individuals they need to reach.
Customizable Multi-language Auto Attendant
Greet callers with a customizable multi-language auto attendant (“virtual receptionist”) and route calls to any user or group of users. Perfect for when multiple physicians share the same office space.
Effortless Installation and Integration
Have an advanced phone system for your medical office or hospital without any downtime. Switching to UniVoIP is seamless, and you get to keep all your phone numbers. Integrate with the software you are already using with OfficeConnect click-to-call.
Deliver reliable multimedia contact center solutions for healthcare with our Unified Communication as a Service (CaaS) solutions. Our Service Level Agreement (SLA) includes a 99.99 percent uptime guarantee. Whether your power is on or out, your services will remain online for clients to access because of our highly available (HA) data centers, which provide geographical redundancy.
Seamless Syncing Between Devices
Talk with colleagues and clients on your preferred device, from your computer to your smartphone, without missing vital information, such as instant messages or shared documents. During a power outage at your facility, our healthcare VoIP phone solutions are still accessible, too. Just leverage your smartphone’s data capabilities to make and receive calls as well as send and retrieve messages from your business phone number.
Appointment Reminder and Patient Communication Application
Say Goodbye to No-Shows!
Alerts your patients with automatic Text, Voice, and Email appointment reminders, courtesy of our patient multimedia messaging solutions. Because these alerts are automatic, they also save your staff time by eliminating the need to call patients. Instead, they can focus on other important tasks.