UniVoIP has always worked with us more like a partner rather than a vendor. They understand our needs and limits and work with us to find the perfect solution.
Improve Patient Outcomes with Healthier VoIP Communications Technology
Transitioning your healthcare system to VoIP and unified communications solutions integrate your voice, video, and data requirements into a single communications infrastructure that seamlessly streamlines patient-clinician communication. With HIPPA compliance capabilities, you can rest assured knowing that you’re delivering a next-generation digital healthcare environment, without compromising patient data security.
Automating tedious tasks, accelerating access to patient records, and opening lines of communication with patients on their media channel of choice, allows your clinicians to spend more quality time directly bedside with patients and less time consumed in administrative processes. Ultimately improving the overall patient experience and quality of communications at your healthcare facilities, UniVoIP’s VoIP for medical offices and hospitals, is the solution to ensure your patients are met with the quality of care they deserve.
We Know the Importance of Security and Healthcare
Here at UniVoIP, we understand that data security protocols and patient records management compliance is of the utmost priority for your medical practice. That’s why our phone system for medical offices and hospitals adheres to best-in-class industry security standards so that you and your patients can confidently communicate knowing their sensitive medical history is secure.
- All user interfaces including desktop and mobile applications, IP phone handsets, and online portals are password protected
- Voice communications are fully encrypted using Secure Real-Time Transport Protocol (SRTP), with 128-bit AES encryption adding message authentication and reply protection
- Bi-coastal data centers provide 99.99% availability ensuring workload balance and continuity
- UniVoIP data centers are protected by Session Border Controllers (SBC) to protect against voice network attacks
Flexible Call, Voice-mail and Fax Options
Send, receive, and securely store faxes on virtually any device with Email-to-Fax and Fax-to-Email functionality. Get voicemail via email or SMS notifications. Have any phone call ring on multiple phones, such as your office telephone and smartphone at the same time, and pick up the call where it suits you.
Customizable Call Coverage
Route calls anytime with on-call / off-call protocol and answering service integration – ditch the external after-hours service.
Connect multiple offices
Increase efficiency by having one central main number for all locations and connect calls between offices, and even mobile users, by only dialing extension numbers with our healthcare VoIP phone solutions with OfficeConnect™.
Any desk, any phone, any office becomes yours
Visiting different offices throughout the week? Physicians and staff members can move from desk to desk or from office location to office location and use any office phone like it is their own. Same extension, same speed-dials, same voicemail. It’s a seamless process that removes confusion and frustration and instead delivers callers to the individuals they need to reach.
Customizable Multi-language Auto Attendant
Greet callers with a customizable multi-language auto attendant (“virtual receptionist”) and route calls to any user or group of users. Perfect for when multiple physicians share the same office space.
Effortless Installation and Integration
Have an advanced phone system for your medical office or hospital without any downtime. Switching to UniVoIP is seamless, and you get to keep all your phone numbers. Integrate with the software you are already using with OfficeConnect click-to-call.
Guaranteed Uptime
Deliver reliable multimedia contact center solutions for healthcare with our Unified Communication as a Service (CaaS) solutions. Our Service Level Agreement (SLA) includes a 99.99 percent uptime guarantee. Whether your power is on or out, your services will remain online for clients to access because of our highly available (HA) data centers, which provide geographical redundancy.
Seamless Syncing Between Devices
Talk with colleagues and clients on your preferred device, from your computer to your smartphone, without missing vital information, such as instant messages or shared documents. During a power outage at your facility, our healthcare VoIP phone solutions are still accessible, too. Just leverage your smartphone’s data capabilities to make and receive calls as well as send and retrieve messages from your business phone number.
Appointment Reminder and Patient Communication Application
Say Goodbye to No-Shows!
Alerts your patients with automatic Text, Voice, and Email appointment reminders, courtesy of our patient multimedia messaging solutions. Because these alerts are automatic, they also save your staff time by eliminating the need to call patients. Instead, they can focus on other important tasks.
Success Stories
Breathe California
In the past we used to adapt our business needs to technology available – UniVoIP’s technology adapts to our needs … Robert Jo | Director of Operations About Breathe California Breathe California of LAC (BLA) is a Los Angeles-based public benefit non-profit organization committed to improve lung health and air quality for all Los Angeles area residents. Breathe California of…
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Comprehensive Dermatology Center
The UniVoIP sales consultant was great and visited our office to really understand our challenges and our requirements – checking if our network was ready for the cloud Laura Comp | Office Manager Complete Dermatological Treatments and Services Comprehensive Dermatology Center of Pasadena, California was founded in order to provide a complete array of dermatological treatments and services to the…
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BRIDGES
With Univoip, Internet and voice communication is no longer a concern. I can spend my time on other business priorities. Thank you for removing this obstacle Lynnae Hernandez | Fiscal Director Residential care and mental health treatment for persons with psychiatric and co-occurring disorders BRIDGES, a private, not-for profit agency provides residential care and mental health treatment for persons with…
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California Hematology Oncology Medical Group
With Univoip, Internet and voice communication is no longer a concern. I can spend my time on other business priorities. Thank you for removing this obstacle Lynnae Hernandez | Fiscal Director About California Hematology Oncology Medical Group California Hematology Oncology Medical Group (CHOMG) is a dedicated teamcomprised of board certified specialists in blood disorders and medical oncologywith a caring ancillary…
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Morningside Recovery
Before UniVoIP the phones would go down and there was no internal transfer system when there was a power outage, which happened often in our suite. With UniVoIP this is not an issue … Jessica Ramirez | Office Manager About Morningside Recovery Morningside Recovery is a Mental Health and Substance Abuse treatment center. We have been in business for approximately…
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How RadNet Simplified Growth and Expansion by Unifying Communications
SUCCESS STORY SERIES: RadNet – Achieving Unified Communications to Simplify Growth and Expansion WELCOME! This blog post is part of our “Success Story Series” in which we provide you with real-life examples of how companies and organizations around the country achieve improved productivity, increased ROI and elite-class business communications. Click here to follow us on Facebook, LinkedIn (new) and Twitter to stay updated. SUCCESS STORY: RadNet and…
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