Secure and Resilient Cloud-Communications for Healthcare Providers

UniVoIP offers an incredibly cost-effective and smart solution to the need for processing hundreds of patient calls received every day.

Take your Practice to the next level with Public & Private Cloud Voice Services.

The major driving forces of adopting a VoIP solution for healthcare institutions are the facts that it is an incredibly cost-effective response to the need for processing the hundreds of patient calls received each day. By utilizing our VoIP solution, hospitals and doctor offices can process multiple calls at the same time and sort them on a priority basis.

This same solution makes it easier for patients to pay their outstanding balances over the phones, as each person can be identified by their name and account information. Plus, they can be sent automatic messages about billing or appointment reminders with our Contact Center’s patient multimedia messaging solutions.

Flexible Call, Voice-mail and Fax Options

Send, receive and securely store faxes on virtually any device with Email-to-Fax and Fax-to-Email functionality. Get voicemail via email or SMS notifications. Have any phone call ring on multiple phones, such as your office telephone and smartphone at the same time and pick up the call where it suits you.

Customizable Call Coverage

Route calls anytime with on-call / off-call protocol and answering service integration – ditch the external after-hours service.

Connect multiple offices

Increase efficiency by having one central main number for all locations and connect calls between offices, and even mobile users, by only dialing extension numbers with our healthcare VoIP phone solutions with OfficeConnect™.

Any desk, any phone, any office becomes yours

Visiting different offices throughout the week? Physicians and staff members can move from desk to desk or from office location to office location and use any office phone like it is their own. Same extension, same speed-dials, same voicemail. It’s a seamless process that removes confusion and frustration and instead delivers callers to the individuals they need to reach.

Customizable Multi-language Auto Attendant

Greet callers with a customizable multi-language auto attendant (“virtual receptionist”) and route calls to any user or group of users. Perfect for when multiple physicians share the same office space.

Effortless Installation and Integration

Have an advanced phone system in no time, without any downtime. Keep all your phone numbers, switching to UniVoIP is seamless. Integrate with software you are elready using with OfficeConnect click-to-call.

Guaranteed Uptime

Deliver reliable multimedia contact center solutions for healthcare with our Unified Communication as a Service (CaaS) solutions. Our Service Level Agreement (SLA) includes a 99.99 percent uptime guarantee. Whether your power is on or out, your services will remain online for clients to access because of our highly available (HA) data centers, which provide geographical redundancy.

Seamless Syncing Between Devices

Talk with colleagues and clients on your preferred device, from your computer to your smartphone, without missing vital information, such as instant messages or shared documents. During a power outage at your facility, our healthcare VoIP phone solutions are still accessible, too. Just leverage your smartphone’s data capabilities to make and receive calls as well as send and retrieve messages from your business phone number.

Secure Communication Channels

Communicate with staff and patients knowing that your discussions are secure and protected. Our healthcare VoIP phone solutions include voice encryption using SRTP, which meets the federal government’s and the Department of Defense’s requirements, with 128-bit AES encryption. UniVoIP data centers are also protected with Session Border Controllers (SBC) for security against voice network attacks.

We provide encryptions for Mitel phones at no additional cost to you.

Appointment Reminder and Patient Communication Application

No More No-Shows!

Alerts your patients with automatic Text, Voice, and Email appointment reminders, courtesy of our patient multimedia messaging solutions. Because these alerts are automatic, they also save your staff time by eliminating the need to call patients. Instead, they can focus on other important tasks.

In the past we used to adapt our business needs to the technology available – UniVoIP’s technology adapts to our needs…

Robert Jo

Director of Operations

Breathe California of LA County

UniVoIP made it possible for us to unify all communications with one vendor, at one low monthly cost. The sales consultant understood what our organization needed and tailored our solution to match our budget and needs.

When selecting a service provider, we watch for 2 things; that the vendor is cognizant of our bottom line and that the vendor is able to provide us with rapid responses when we have questions and/or problems that need to be solved for. UniVoIP covered both.

Lorene Cangiano

Practice Administrator, PA, RN

California Hematology Oncology Medical Group

Success Stories

Breathe California

Breathe California of LAC (BLA) is a Los Angeles-based public benefit non-profit organization committed to improve lung health and air quality for all Los Angeles area residents. Breathe California of LAC’s mission is to promote clean air and healthy lungs through research, education, advocacy, and technology. BLA was founded in 1903.

Comprehensive Dermatology Center

Comprehensive Dermatology Center of Pasadena, California was founded in order to provide a complete array of dermatological treatments and services to the greater Pasadena area. Their doctors provide general dermatology, cosmetic and restorative treatments, skin cancer surgery, and non-surgical techniques in cosmetic dermatology.

Bridges

BRIDGES, a private, not-for-profit agency provides residential care and mental health treatment for persons with psychiatric and co-occurring disorders. Comprehensive residential and outpatient programs support individualized treatment designed to help individuals achieve their highest level of functioning, wellness and self- sufficiency possible. BRIDGES’ professional staff reaches out to hospitals, the criminal justice system, other service providers, family, and other community friends to assist in providing education, collaboration, and placement of persons in need of services.

CHOMG

California Hematology Oncology Medical Group (CHOMG) is a dedicated team comprised of board certified specialists in blood disorders and medical oncology with a caring ancillary staff committed to the enhancement of the physical and spiritual well being of patients and their families.

Morningside Recovery

Morningside Recovery is a Mental Health and Substance Abuse treatment center. We have been in business for approximately 15 years and treat patients above the age of 18. We also offer structured living environments where client are provided with a sober environment to live.

Radnet

Founded in 1984, RadNet, (NASDAQ: RDNT), is a national leader in providing high-quality, cost effective diagnostic imaging services through a network of 248 owned and/or operated outpatient imaging centers. With operations in six states, including California, Maryland, Delaware, New Jersey, New York, Rhode Island and Florida, Radnet is one of the largest owner and operator of fixed diagnostic imaging centers in the US.

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