Personalize Client Interaction with WebConnect
WebConnect™ is UniVoIP’s new VoIP-based software that gives users immediate access to caller information through web-based popups. So when a client is calling, designated URLs launch and provide you with all the necessary information you need to have a successful interaction.
- Personalize your conversations with existing or potential clients.
- Understand your client’s reason for calling and their needs.
- Resolve the call faster and improve your client’s satisfaction.
WebConnect integrates with Salesforce, SugarCRM, ZohoCRM, Twitter, Facebook, LinkedIn, Google, Timelybill, Freshdesk, Zendesk and more. Set up your WebConnect software to provide four customized URLs for every inbound or outbound call for improved efficiency.
Complete Mobility for Legal Staff
Free your attorneys, paralegals and essential staff from the confines of their office. UniVoIP’s robust set of mobile-ready features like The UniVoIP App, audio and video conferencing, UniFax, voicemail-to-email transcription, group chat, hot desking, file sharing and more, giving your staff freedom to work from anywhere. Whether in the conference room, in court or at home, UniVoIP’s phone systems provide legal staff with full access to all system features on any device, at any time.
Protect Business and Client Data
Client Attorney Confidentiality is essential to the success of any law firm. UniVoIP’s cloud-based communication solutions for law firms give peace of mind to not only the company but also stimulates client confidence when they know their information is safe.
Our Unified Communication as a Service (CaaS) solutions ensure all voice packets that transfer between our data centers and your remote IP phones are encrypted with SRTP and 128-bit AES encryption. SRTP meets the requirements of the Department of Defense for compliance with the PKI Digital Certificate and the federal government’s standards for FIPS 140-2 Certified Encryption.
Additional protection from voice network attacks is given through Session Border Controllers (SBS) at our centers.
Ensure Uptime in Unexpected Outages
Making sure our VoIP phone systems for law firms remain accessible at all times is crucial so that you and your clients may discuss updates and any changes at both parties’ earliest convenience. That’s why our cloud-based phone systems for law firms include a 99.99 percent uptime guarantee through our Service Level Agreement (SLA).
If your company loses power, clients can still access valuable services through our Highly Available (HA) data centers. These centers store features such as an automated attendant, call recording and more so your callers can retrieve the information they need or leave a message for the appropriate party.
You can also use your Android or iPhone to make and receive any calls through your business number. Our VoIP phone systems for law firms will re-route the call to your phone through a seamless process that will keep your personal number private and your clients satisfied.
Promote Productive Collaboration
Collaborating with your colleagues is a smooth process with our cloud-based communication solutions for law firms. Through OfficeConnect™ access our MiCollab and advanced MiTeam tools for communicating with your coworkers across blended environments.
Everyone across your team, from lawyers to paralegals, can maximize their productivity with the advanced collaboration tools of the MiTeam and MiCollab software, which promote continuous communications. Use your desktop, laptop, tablet or smartphone to send messages and documents as well as sign off on items with tight time constraints.
Both MiTeam and MiCollab are also compatible with more than 40 external services. Integrate these communication tools with Dropbox, Google Drive, Evernote and more to optimize your collaboration with team members.
Adopt UniVoIP’s Attorney and Client Communication Tools
At UniVoIP, we’re a pioneering leader of Communication as a Service (CaaS) for many industries, including the legal sector. Our cloud-based communication solutions for law firms resolve the inefficiency of on-premise phone systems and provide a blended environment for communicating across platforms with remote team members or valuable clients. Find out more about our attorney and client communication tools by contacting our experienced team today.