With UniVoIP, CX&B doesn’t have to worry about their phone system, they don’t need an internal IT support team, and they no longer have to deal with the growing challenges of having a phone switch.
All-in-One Unified Communications Solution for Retailers
Consumer expectations are quickly evolving, and delivering exceptional customer service across every media channel of choice is increasingly more critical. With UniVoIP solutions, retailers are staying ahead of the curve and gaining the competitive edge that makes them an industry leader.
UniVoIP’s Cloud-Based Unified Communication and Omni-Channel Contact Center Solutions are fundamentally designed to create a customer-centric culture that proactively engages customers in a way that they value most.
Eliminate 3 Major Retail Communication Challenges
Meeting ever-evolving consumer expectations while battling narrow margins
Balancing brick-and-mortar with consumer trends towards digital shopping
Personalizing the consumer experience to improve first contact and total resolution times
Powering the Omni-Channel Consumer
Studies show that retail enterprises empowering customers simultaneously across multiple channels of media are more than doubling revenue per customer. When engaging consumers beyond brick-and-mortar stores and entering the world of social media, SMS, webchat, ibot and email, gaining a lasting competitive advantage is made easy.
Omni-Channel Contact Center benefits for retailers:
Speak the consumer’s language with a personalized shopping experience through Interactive Voice Response.
Power a customer-centric culture that improves First Contact Resolution with efficient Call Routing.
Gain customer insight and trends with analytical reporting revealing critical data on buying behavior.
Accurately forecast call traffic and queue performance to plan workforce requirements in advance.
Give agents immediate access to customer information upon an incoming call with WebConnect.
Ensure quality assurance with advanced management and monitoring tools like Screen Recording.
Avoid Downtime with Best-in-breed Security Measures
Data breach statistics show that retailers need to address corporate and customer data and voice security on a more proactive level. UniVoIP’s communication solutions bring retailers into next-generation data security as a solution to their aging complex systems that make them an easy target for hackers.