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Improve customer service through a powerful retail unified communications system.

Engage your millennial audience on their media channel of choice, and improve agent productivity through advanced communication systems.

Young online shopper

UniVoIP’s Cloud-Based Unified Communication and Omni-Channel Contact Center Solutions allow retailers to move beyond brick-and-mortar and proactively engage modern customers across their media channel of choice. Powering a customer-centric culture through a personalized consumer shopping experience, optimized and responsive customer service, and improved staff productivity, UniVoIP’s UCaaS solutions secure long-term growth for retailers.

Enhance the customer experience with unified communications

Accurately forecast call traffic to reduce operating expenses

Reach customers across SMS, email, voice, video, SM, web chat and more

Personalize consumer experience with Interactive Voice Response

Improve First Contact Resolution with efficient call routing

Instantly equip agents with vital consumer data during a service call

Assure quality assurance with management and monitoring tools

Avoid downtime with Disaster Avoidance and Business Continuity Plans.

Double revenue per customer with Omni-Channel Engagement.

Keep up with modern consumer expectations while battling narrow margins.

All-in-One Unified Communications Solution for Retailers

Consumer expectations are quickly evolving, and delivering exceptional customer service across every media channel of choice is increasingly more critical. With UniVoIP solutions, retailers are staying ahead of the curve and gaining the competitive edge that makes them an industry leader.

UniVoIP’s Cloud-Based Unified Communication and Omni-Channel Contact Center Solutions are fundamentally designed to create a customer-centric culture that proactively engages customers in a way that they value most.

Improve storewide communications to ensure branding consistency

Become experts in mining customer data to understand purchasing behavior

Enhance customer loyalty with a proactive and responsive customer service

Improve staff productivity with collaboration applications on every device

Encourage two-way communication with consumers

Meet customer demand on their preferred channel of choice

Eliminate 3 Major Retail Communication Challenges

Challenge

Meeting ever-evolving consumer expectations while battling narrow margins

Challenge

Balancing brick-and-mortar with consumer trends towards digital shopping

Challenge

Personalizing the consumer experience to improve first contact and total resolution times

Powering the Omni-Channel Consumer

Studies show that retail enterprises empowering customers simultaneously across multiple channels of media are more than doubling revenue per customer. When engaging consumers beyond brick-and-mortar stores and entering the world of social media, SMS, webchat, ibot and email, gaining a lasting competitive advantage is made easy.

Omni-Channel Contact Center benefits for retailers:

Speak the consumer’s language with a personalized shopping experience through Interactive Voice Response.

Power a customer-centric culture that improves First Contact Resolution with efficient Call Routing.

Gain customer insight and trends with analytical reporting revealing critical data on buying behavior.

Accurately forecast call traffic and queue performance to plan workforce requirements in advance.

Give agents immediate access to customer information upon an incoming call with WebConnect.

Ensure quality assurance with advanced management and monitoring tools like Screen Recording.

Avoid Downtime with Best-in-breed Security Measures

Data breach statistics show that retailers need to address corporate and customer data and voice security on a more proactive level. UniVoIP’s communication solutions bring retailers into next-generation data security as a solution to their aging complex systems that make them an easy target for hackers.

Avoid loss of proprietary data with password-protected devices

Circumvent downtime due to voice network attacks

Secure brand reputation with proactive Business Continuity Plans

Promote customer data security with encrypted voice traffic

Compliance with national and export regulations related to data security

Ensure continuous operations with Geo-Redundant Data Centers

Sergey Semendyayev

I really appreciate the reliable communications, full-service approach, easy installation, great support, fast response and the fact that UniVoIP really seemed to understand our challenges…

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Mace Watson

With UniVoIP, CX&B doesn’t have to worry about their phone system, they don’t need an internal IT support team, and they no longer have to deal with the growing challenges of having a phone switch.

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Tim Farris

UniVoIP’s provisioning team was very responsive and customer service programmed the phones exactly as requested.

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Success Stories

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Klein Products
UniVoIp has benefited our business tremendously because, even when our IT technician is at Disneyland, she can access the admin portal and reroute all calls to another facility … if needed … Ann Ellis | Executive Assistant / IT Manager Worldwide manufacturer of water distributing equipment Klein Products is a worldwide, leading manufacturer of water distributing equipment. Products include: Water…
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CX&B United Corp
TAs CX&B’s trusted contract network administrator, I was looking for a solution and a provider that simplified managing communications for the company. With UniVoIP, CX&B doesn’t have to worry about their phone system, they don’t need an internal IT support team, and they no longer have to deal with the growing challenges of having a phone switch. Mace Watson |…
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Closet Factory
I really appreciate the reliable communications, full-service approach, easy installation, great support, fast response and the fact that UniVoIP really seemed to understand our challenges … Sergey Semendyayev | Sys Admin About Closet Factory You want your home to be both pretty and neat. Closet Factory can help you with that. Your storage problem is unique. And no closet company…
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The COVID-19 Pandemic is Forcing a Digital Transformation

With most business professionals in the United States now working remotely, we’re seeing just how critical digital transformation is. Many businesses that were operating with antiquated technology or a basic communications strategy, are now scrambling to provide their staff with the necessary tools and resources needed to stay productive at home.

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