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Call Recording

Customer understands and is in compliance with Federal and State Wiretapping Laws. Wiretapping is regulated by both the state and federal governments and, if illegal, can be punished by criminal sanctions. For more information concerning your state wiretapping laws, contact your state Attorney General’s office.

VoIP and 911 Calls

You should be aware that:

  • VoIP 911 calls may not connect to the PSAP, or may improperly ring to the administrative line of the PSAP, which may not be staffed after hours, or by trained 911 operators.
  • VoIP 911 calls may correctly connect to the PSAP, but not automatically transmit the user’s phone number and/or location information.
  • VoIP customers may need to provide location or other information to their VoIP providers, and update this information if they change locations, for their VoIP 911 service to function properly.
  • VoIP service may not work during a power outage, or when the Internet connection fails or becomes overloaded.