“Business Must Haves” Blog Series: Must Have Communication Tools for Every Business

WELCOME! This blog post is part of our “Business Must Haves” series, which is a series of weekly posts that are designed to help improve your business.

Click here to follow us on Facebook, LinkedIn (new) and Twitter to stay updated.

Whether you are a big or a small company, it is no doubt that your business needs the proper set of communication tools to succeed. Without effective communication between employees, clients, prospects and vendors, a business cannot grow or achieve its goals.

3 Must Have Communication Tools:


A phone system will never be an ancient way for businesses to communicate. It’s all about personality, customer service and getting personal with your customers.  In fact, today’s phone systems take communications into the next generation with the high powered features of cloud communications such as mobile twinning, auto attendant, hot-desking, fax-via-email, voice message transcription and so much more. When you have the right phone system, your business is on the right track.


Without one, your business is invisible. Now, more so than ever, without a strong digital presence through website platforms, online advertisement, social media, blogging, press releases and joining online communities, a business cannot expand or grow. The first place anyone goes when researching a business is the internet. If they can’t find you and you aren’t actively managing your digital presence, it’s most likely you will lose the sale.


It’s all about your customers. Always. Even with a small customer base, your business has to keep its customers happy. It’s important to continue to nurture your customers. Quarterly newsletters, 24/7 customer support, providing valuable industry resources, connecting with them on social media, formulating case studies on their success and listening to what they have to say about your brand are just a few ways to make your customers happy.  The larger your customer base is, the more important it is to get help from a CRM platform that manages leads, prospects and existing customers on a daily basis.

Recent Posts

By using this site you agree to the use of cookies. More Info

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Currently, UniVoIP does not utilize "first party cookies" but may do so in the future. We do, however, work with a third party vendor, and therefore we use “third party cookies”, to provide us with certain information to, among other things:

UniVoIP and its vendors use cookies or similar technologies to analyze trends, administer the Website, track users’ movements around the Website, and to gather demographic information about our user base as a whole. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies set by the Website owner (here, UniVoIP) are called "first party cookies". Cookies set by parties other than the Website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the Website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the Website in question and also when it visits certain other Websites.

View our complete Privacy Policy here