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The Definitive Guide to the UniVoIP Partner Program

Partnering with an established provider is an effective way to grow your business quickly – but the wrong provider could end up hurting your reputation. With the UniVoIP Partner Program, you get our in-depth expertise, leading-edge solutions, and outstanding customer service.

Ready to Partner with UniVoIP?
Please introduce yourself.



Friend of Internet Telephony 2021

Introduction to the
UniVoIP Partner Program

UniVoIP’s attention to customer delight is touted by industry experts as the gold standard in customer experience, made evident by our record-breaking customer churn rate of 0.25%.

Our channel partner programs are celebrated in the industry for delivering high commissions for partners. The programs also boast unlimited income, CEO-level customer service, a satisfaction guarantee, unmatched pricing, and 24/7/365 global support. UniVoIP partners and their clients enjoy an unbeatable telecom experience.

We have established the UniVoIP Partner Program to work with our partners in four different ways, depending on their needs and goals. Learn more in our partner program brochure.

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Channel Partners

Sell Direct Route for Microsoft Teams, UCaaS, OmniChannel Contact Center, Virtual Conferencing.

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WHITE-LABEL PARTNERS

Sell a range of UniVoIP solutions under your own brand.

REFERRALS AND AFFILIATES

Establish a recurring revenue stream by referring customers.

Learn how one partner achieved a 20% increase in MRR with UniVoIP.

Meet the UniVoIP Solutions Portfolio

UniVoIP offers its partners a full range of communications solutions – and networks to tie it all together.

Direct Route for Microsoft Teams

Companies are flocking to Microsoft Teams, and it’s becoming a central technology in their offices. From October 2020 to April 2021, the number of active users per day increased from 115 to 145 million.

With Direct Route for Microsoft Teams from UniVoIP, your customers can make, receive, and transfer calls to and from landlines and mobile phones all from within the Teams app.

  • Native teams calling across all devices
  • Automated Onboarding Workflow and lifecycle management for 100+ users in 15 minutes or less
  • Eliminate premises-based appliances, local trunks, and third-party plugins
  • A dedicated purpose-built for Teams platform
  • Overlay non-Microsoft features including fax, analog and external paging

Service Control

Our Service Control portal is strategically designed to simplify account administration and provide comprehensive insights on user experience. The portal automates onboarding and lifecycle management – making it even simpler for partners to serve your customers.

Service Control is an all-in-one, integrated billing system and single pane of glass management portal that: 

  • Automates onboarding tasks in a responsive, modern interface
  • Enables provisioning in a matter of minutes – instead of hours or days
  • Simplifies communications application and user profile management with real-time controls and visibility

For more in-depth information on how Service Control simplifies management for partners and your customers, listen to our podcast or read our Service Control FAQ.

UCAAS: UNIFIED COMMUNICATIONS AS A SERVICE

  • Communicate from anywhere, on any device using OfficeConnect™ to provide unified voice, conferencing, messaging, fax, and more.
  • Rely on the security of your discussions due to SRTP with 128-bit AES encryption.

Enterprise VoIP Solutions support collaboration, mobile access, and remote workers. Your customers can cut costs and improve productivity using:

  • Audio and Video Calling
  • File and Screen Sharing
  • Audio and Video Conference Calling
  • Instant Messaging
  • Softphone Calling Using a Computer or Mobile Device
  • Call Recording
  • Presence Visibility With Control
  • Group Chat
  • Voice-to-Email Transcription
  • Voicemail Retrieval From Any Phone
  • Fax-via-Email
  • Integration with Key Business Apps: Salesforce, Office 365, Zendesk, and more

UniVoIP’s UCaaS channel partner program will help you help your customers modernize their infrastructure. Give them the robust features and cost savings they need to create success stories like this one.

CCaaS: Contact Center as a Service

Today’s buyer expects to communicate with a vendor using any tool they care to use. UniVoIP’s Omnichannel Cloud Contact Center Solution ensures a truly customer-centric communication strategy delivered seamlessly across all customer service touchpoints, including SMS, email, SM, web chat, voice, and self-service options on any device. And, it all happens on one platform.

UniVoIP’s CCaaS channel partner program allows you to offer:

  • A centrally managed platform that helps to define customer preferences and improve the customer’s experience
  • Call and screen recording to help supervisors coach agents and improve productivity
  • Easy scaling of phone lines, agents, and features in real time
  • Advanced forecasting tools to predict workloads, optimize staffing, and reduce expenses
  • Support for remote agents with 100% access to features from any device
  • Planning tools to refine a contact center framework and maintain service levels
  • Interactive Voice Response (IVR) that routes incoming calls to manage high call volume
  • Comprehensive reports to analyze performance and help reach KPI goals

Learn about the success of one of our CCaaS customers.

UniBridge Video Conferencing Platform

Video conferencing from UniVoIP lets your customers reimagine how teams work together in the office or across geographical boundaries. This download-free virtual conferencing solution is designed to accelerate business communications across the world. The secure, cutting-edge technology offers a variety of powerful features.

  • Live Streaming Video
  • Audio and Video Recording
  • Auto Transcription and Smart Search
  • Screen and File Sharing
  • Organized Meeting Summaries of attendees, chat logs, recordings, transcripts, and more

SD-WAN: Software-Defined Wide Area Networking

SD-WAN from UniVoIP is a more flexible solution than MPLS, and it’s designed for modern network requirements. Built for cloud computing and the use of mobile devices, SD-WAN is reliable, scalable, and supports a globally dispersed workforce. SD-WAN offers:

  • Reduced WAN costs due to changing from expensive MPLS bandwidth to lower cost public internet bandwidth
  • Enhanced WAN performance because SD-WAN allows enterprises to use the best transport method, such as xDSL, cable, 5G, and more
  • Improved WAN agility due to onboarding that takes hours or days rather than weeks or months
  • Simplified WAN management as a result of SD-WAN’s integrated and centralized view of the network that can be easily managed at scale
  • Increased WAN availability because SD-WAN reduces single points of failure to achieve a high level of availability

A Deep Dive
Into Our Partner Programs

Ready to Partner with UniVoIP?
Please introduce yourself.



The Channel Partner

There are many providers offering Channel Partner Programs. However, with UniVoIP, you can earn high commissions. In addition, UniVoIP is the only cloud communications provider that fully guarantees your customers’ satisfaction. Advantages include:

  • Unlimited income with no minimums, quotas, or exclusivity clauses
  • Unbeatable pricing that will delight your customers looking for affordability
  • CEO-level service for every partner and customer interaction
  • A dedicated channel manager who helps you resolve any issue
  • 24/7 U.S.-based support, giving your customers someone to call at any time

You can partner with us for a UCaaS channel partner program or a CCaaS channel partner program, either of which will help you grow your business with the strength of UniVoIP behind you all the way.

The White Label Partner

If you wanted to sell UCaaS or sell CCaaS under your own brand, what customer churn goal would you set? Would .25% be something you’d be proud of? UniVoIP guarantees your customers’ satisfaction, and our gold standard of .25% shows that we follow through. Whether you want a UCaaS white label program, a CCaaS white label program, or both, UniVoIP should be your first choice.

We help our white label UCaaS and white label CCaaS partners reach their specific goals:

  • Being able to hit the market quickly
  • Expanding their customer base by acquiring customers that were out of reach
  • Marketing under their brand to build their reputation as a full-service provider
  • Standing out from the competition by offering leading edge UCaaS and CCaaS
  • Increasing the loyalty of customers by providing a wider range of capabilities under their brand
  • Offering UCaaS and CCaaS under their brand to prevent other providers from stealing their customers

UniVoIP’s lower-than-industry-average pricing guarantees you higher profits. Our 24/7 U.S.-based support will delight your customers any time of day or night. And, with our comprehensive branding support, your customers will see you as the expert, but we’ll provide the resources you need to help grow your sales. As a white label partner, you can sell an all-in-one solution that includes:

  • UCaaS
  • CCaaS
  • Direct Route for Microsoft Teams
  • UniBridge Video Conferencing
  • Omnichannel Contact Centers
  • SD-WAN

The Referral Partner

If you’re not ready to expand your brand or sales efforts, you can make more revenue by becoming a Referral Partner. Your referred customers get easy onboarding, unbeatable pricing, and 24/7/365 support – all paired with unparalleledtechnology they can scale with. You get a consistent revenue stream representing 10% of the MRC, while we do the heavy lifting. It’s a win-win scenario.

RESOURCES

Tips and Strategies for UniVoIP Partners

It doesn’t matter which UniVoIP channel partner program you enter, we’ll always be there to help you sell and market our communications solutions. We strive to bring passion and engagement to each interaction every day. Your customers will be delighted with our service and our product.  There are some things that will help you understand the market.

Sales Tips and Strategies

  • The communications industry is complex. Your goal is to turn into a trusted advisor who can help your prospects understand the market and determine which solutions are the best to solve their problems.
  • Don’t focus on features, price, and delivery. Talk to your prospects to understand the challenges they face, then explain how your solutions can eliminate their pain points.
  • Consider targeting prospects based on verticals. UniVoIP has customized solutions for education, financial services, healthcare, legal, manufacturing, nonprofit, real estate, and retail and E-commerce. Use that strength to relate to prospects in those industries.
  • Be prepared to answer common objections. For example, you’ll learn a lot about the high level of encryption UniVoIP maintains to ensure conversations and data are private. Cost is another issue that will arise, so be prepared to help your prospects understand how moving to the cloud can reduce costs.

Marketing Tips and Strategies

  • Focus your marketing on verticals. You have built-in messaging points based on UniVoIP’s customized solutions for eight high-potential prospects.
  • With UniVoIP, you can target businesses with seats ranging from 50 to 3000+, businesses looking to move to or already using Microsoft Teams, and businesses that want custom solutions to complex problems.
  • Differentiate yourself from your competitors with the strengths that UniVoIP brings such as a .25% customer churn rate, guaranteed customer satisfaction, U.S.-based support that is available 24/7/365, and much more.
  • Take full advantage of the marketing support and resources you’ll receive from UniVoIP regardless of which partner program you choose.
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Your Best Choice for a Communications Partner

What are the key issues you think about when choosing a company to partner with?

1

You want to make sure that you’re working with a company that is innovative and that can let you offer bleeding-edge technology to your customers.

2

You want a partner that provides outstanding service to keep your customers happy and loyal.

3

You want a partner with cost-effective pricing to make it easy for your customers to say “yes” – and to make it possible for you to achieve a significant increase in revenue.

UniVoIP meets those three criteria the best. We have decades of experience in delivering the industry’s most forward-thinking business communications technology. No other provider can claim that 30% of their workforce consists of credentialed engineers.

Our customer churn rate of .25% is the envy of all our competitors and lets us guarantee near-total customer success for our partners. We are the only provider that provides an SLA to the desktop – to each and every phone.

We realize that no two customers are alike. We can and will adjust our processes and procedures to match each end user’s particular cadence and preferences. And, we’ll do whatever is needed to help you make a sale. We can talk to your customer, or we can stay in the background and prepare you to make the sale. The decision is up to you.

Internally, we measure ourselves as always striving to be the best vendor in someone’s portfolio, not just the best telecom vendor. Our pricing is the lowest in the industry considering that we are a true cloud provider.

UniVoIP channel partner programs are your chance to beat your competition by having tools that they don’t. Or, better tools than what they can offer.

Ready to Partner with UniVoIP?

Please introduce yourself.

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