TCO satisfies long-term premier customer, Kinetic Advantage, with UniVoIP’s unique ability to tailor communications services that fit the precise needs of each user.
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Perry's introduction and endorsement of UniVoIP was the start of our decision, but UniVoIP earned their stripes every step of the way.
THE CHALLENGE:
In Search of the Best Provider for Kinetic Advantage
Kinetic Advantage, a floorplan company that provides independent dealers with financial solutions, had an existing relationship with Perry Chrisler, founder of TCO Technology, who’d been their main point of contact at TCO in the past. Kinetic Advantage trusted TCO with everything from voice and data to contact center to circuits.
Fast-growing Kinetic Advantage needed:
A vendor to support their trajectory of using the best technology in the industry
A partner that could work with them on the interface of their hierarchy of new technology programs
THE CHALLENGE:
In Search of the Best Provider for Kinetic Advantage
UniVoIP provided a consistent user experience across all devices for Kinetic Advantage with a hybrid solution that included:
Cloud Voice for Microsoft Teams for external calling
Cloud Unified Communications for non-Teams users
Contact Center for Kinetic Advantage agents
…all managed via Service Control, UniVoIP’s cloud-native portal simplifying communications application and user profile management with real-time controls and visibility.
The onboarding process was simple yet thorough and started with activation of new Teams users. UniVoIP then migrated the non-Teams users to cloud unified communications and call center in a controlled and planned manner – with full project management included at no charge.*
*As of November 2021, with the addition of Microsoft Teams Cloud Voice to Service Control, enterprises can independently provision Cloud Voice service for their Microsoft Teams environment in minutes.
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UniVoIP is always willing to make things work. When we make specialized requests, their customer support is personalized enough to say ‘yes, we can look into that’. They always want to get ahead of the game.
THE RESULTS:
A Smooth Transition to a Customized Solution
UniVoIP provided Kinetic Advantage with a paced migration, accurate number porting, and rapid response to eliminate and reduce interruptions in transition.
For their partner TCO, UniVoIP:
Provided peace of mind that an important enterprise customer will be taken care of
White Globe support exceeded expectations during the sales, implementation, and post cut-over support stages
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UniVoIP delivered and continues to maintain a responsive, attentive, and proactive approach to customer service as it pertains to all of Kinetic Advantage’s needs. Every interaction has a very white-glove service feel to ensure customer expectations are exceeded.
UniVoIP customized services to include Microsoft Teams Cloud Voice, a Unified Communications solution, and an OmniChannel Contact Center that was priced right and backed by expert support – ultimately satisfying the diverse needs of the customer’s users. Kinetic Advantage is a satisfied customer for TCO, and TCO now reaps the reward of additional revenue as a result of UniVoIP’s responsive service and reliable solutions.