“The nature of our business leads to employees working both remotely and in the office. The phone system allows us to forward calls and voicemails wherever the employee many be, always keeping them in contact with our clients”
“We are very happy with the services that UniVoIP provides for us. We especially like that the system is user friendly with its excellent features like the online administrator and help desk.
“A great productivity control tool is how I best would describe the UniVoIP phone system. There are so many excellent features and benefits for small and large operations alike…”\
UniVoIP understands that financial institutions handle a heavy amount of daily activity and exchange personal information over the phone with their patrons. Banks are switching over to our VoIP solution to improve daily interactions with clients, reduce costs, improve efficiency, and to deliver a better customer service experience to all who seek their services. We know that poor phone quality can tarnish a bank’s image, and for some clients, a bad call means a bad bank to do business with. UniVoIP is happy to cater to businesses like banks which are reaping the benefits of our VoIP phone solution.
Manage expectations, address and deliver on customer’s inquiries with customer profiling, intelligent contact routing, and enterprise presence. Empower your customers by offering them multiple communication mediums such as voice, email, web chat, fax, and social media while efficiently maintaining service levels across all media.
Business VoIP allows essential personnel to collect data about bank communications for training purposes and for conflict resolution. This allows training personnel to develop customer service strategies that put the client first, to identify customer service concerns, and to evaluate create the most effective communication strategy for daily interactions.
Additionally, If customers call for an employee who is working out of another location, the customer isn’t inconvenienced by hanging up and calling another location. The call can be transferred to the other branch without losing contact with the caller.
Increase efficiency by having one central main number for all locations and connect calls between offices, and even mobile users, by only dialing an extension numbers.
Working in multiple locations? Physicians and staff members can move from desk to desk, or from office location to office location, and use any office phone like it is their own – same extension, same speed dials, same voicemail.
Call quality is absolutely necessary in all bank interactions. Poor call quality and inefficient calling capacity can deter clients from seeking the bank’s services. When the bank has a morning meeting of long-distance conference call, all participants can call in and receive a crystal-clear signal. Better calling quality and calling capacity improves bank efficiency.
Call quality is essential when employees do business away from the bank. A user can log into his/her dedicated phone line at the office, on a business trip, or when working from hope. This allows users to do more remotely and work with a wider variety of clientele when they are not in the office. The number the call recipient views on the other line is the number for the bank.
With a fully integrated business VoIP system, users can do more when they are on a call. As soon as a patron calls with a banking question, the online system can automatically pull up the client’s information on the screen in front of the bank employee. This allows the employee to collect information, provide a more personal service, and to save important data.
Achieve higher standards through quantifiable business results access, extensive analytics, lower overhead costs, remote agents support, workforce management optimization.
Businesses that use VoIP know what to expect and can make better decisions about the company’s budget. With traditional phone system, fees and surcharges required by the FCC are passed down to the consumer. With traditional phone systems, maintenance, service calls, and outdated equipment all contribute to unstable phone bills and exorbitant costs. Business VoIP eliminates the burdensome costs, which results in lower monthly operating costs for banks.
The switch to an online phone system also saves banks money in long distance calls, it eliminates phone lease expenses, and it provides banks with more flexible telephone management. Banks can choose to transition branch by branch, or the bank can commit to an entire company overhaul.
Save up to 60% with unlimited local and long distance phone service + advanced phone system features.
HD quality with Guaranteed Quality of Service and life-time warranty on all phones and hardware
Receive calls and voicemails on any phone in any location - with unlimited call routing options.
Administer users and settings with ease. Never pay for upgrades, service or changes again.
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