The Cloud impact:

From Manufacturing to Logistics and Market Readiness

Optimize Multi-Site Workflow Across the Entire Supply Chain and Improve Time to Market

With UniVoIP's cloud-based unified communications and contact center solutions, global manufacturers leverage a single platform to streamline workflows across various departments including R&D, product development, logistics, customer service and headquarters allowing execution of a powerful go-to-market corporate strategy.

  • Reduce company-wide time lost awaiting call backs
  • Decrease wait times for critical responses and improve first call resolution
  • Increase financial contribution to quarterly/year-end earnings
  • Improve employee morale and mobility with efficient, user-friendly mobile applications
  • Minimize company-wide missed calls without needing to increase staff
  • Boost employee availability and reachability through advanced collaboration tools

An all-in-one communications infrastructure

Through advanced cloud technology, you can experience an all-in-one communications infrastructure with a suite of solutions that allow your company to speed things up, prevent potential bottlenecks, and stay competitive in a cost-sensitive manufacturing industry.

Customer Centric

Shifting your Operations to a Production and Customer Driven Model with Omnichannel

Better allocate resources and maximize efficiency to improve customer satisfaction.

Today's customer requests demand real-time digital processing on their preferred media channel and instant responsiveness from customer support teams. Not only does this force your factory to accelerate business processes but also shift operational models to a customer-centric culture that promotes optimal consumer acquisition and retention.

Omnichannel Contact Center

  • Unified multimedia strategy on SMS, SM, web chat, ibot, voice, video and email
  • Real-time and historical analytics that eliminate guess work and reduces overhead costs
  • Quality management with QoS tools like Screen Recording
  • Improve customer satisfaction rating with IVR automation and assurance
  • Combining telephony and CRM to equip agents with customer information
Secure

Safeguarding Digital Manufacturing with End-to-End Security

Fortifying your plant assets and intellectual property with secured internal and external communications is critical for protecting the complex networks at the foundation of manufacturing operations. With UniVoIP's enterprise solutions, you experience increased security and reduced risk by adhering to best-in-class industry standards.

The benefits of making data security a priority:

  • Avoid loss of proprietary data with password protected devices
  • Circumvent downtime due to voice network attacks
  • Secure brand reputation with proactive Business Continuity Plans
  • Promote customer data security with encrypted voice traffic
  • Ensure continuous operations with Geo Redundant Data Centers
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Collaboration

Powering Cross-Departmental Collaboration

Connecting and coordinating communication with suppliers, customers, distributors and corporate offices is often a challenge for many of the largest manufacturers in the world. With UniVoIP's unified communication and collaboration tools, your organization is empowered to manage increasingly complex supply chains with a proactive and responsive approach to operations.

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MiCollab

Connect, collaborate and communicate across blended environments.

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MiTeam

Extend the power of MiCollab with MiTeam Collaboration Software.

UniVoIP Manufacturing Success Stories
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Closet Factory

You want your home to be both pretty and neat. Closet Factory can help you with that. Your storage problem is unique. And no closet company is better fit to help you organize your life than Closet Factory. Where every closet system is custom. Made to order. Your order. Closet Factory has become the authority in customized storage solutions.

CX&B United Corp

CX&B United Corp

CX&B United Corp (CX&B) develops turn-key promotional product and branded product solutions through helping their clientele transition their business from a vision to reality. CX&B serves high profile clientele including Kaiser Permanente, Toyota, Lexus and Samsung.

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Klein Products

Klein Products is a worldwide, leading manufacturer of water distributing equipment. Products include: Water tanks, water trucks, water pulls, water wagons, portable water towers, water tank trailers, water pumps, Hurricane pumps, water control valves, and all the related parts components and accessories.

Go to Market Faster with Unified Cloud Communications

UniVoIP offers manufacturers a scalable, multi-site communication infrastructure that consistently optimizes operational efficiencies and streamlines workflows across the entire supply chain. With enterprise-grade UCaaS solutions and advanced omnichannel contact center technology, manufacturers build a collaborative workforce environment that empowers expedited operational processes and delivers high-quality customer service across the globe.

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