Phone System for Medical Offices and Healthcare Providers Phone System for Medical Offices and Healthcare Providers
  • UniVoIP is very affordable and we are very happy to stop paying outrageous and unpredictable bills from ATT ... I love the web based administration, which I use even from home ...

    Larry DaryananiRMXC, Inc.
  • We gained huge amount of functionality, which are very user friendly and ultimately improving customer services plus support is always available. We get instant access and help anytime we need it

    Jessica RamirezCA Hematology Oncology Medical Group
  • We wanted to improve communication with remote sites, reduce costs, and improve our Internet connectivity.  We also wanted to do all of the above at the lowest cost  ... we are getting all and the above, saving 40% hard dollars from our previous supplier ...

    Lynnae Hernandez Bridges Rehab

Take your Practice to the next level with Public & Private Cloud Voice Services

The major driving forces of adopting a VoIP solution for healthcare institutions are the facts that it is incredibly cost-effective the need for a way to process the hundreds of patient calls received each day. By utilizing our VoIP solution, hospitals and doctors offices can process multiple calls at the same time and sort them on a priority basis. This same solution makes it easier for patients to pay their outstanding balances over the phones, as each person can be identified by their name and account information. Plus, they can be sent automatic messages about billing or appointment reminders.

Flexible Call, Voice-mail and Fax Options

Send, receive and securely store faxes on virtually any device with Email-to-Fax and Fax-to-Email functionality. Get voice-mail via Email or SMS notifications. Have any phone call ring on multiple phones/mobile phones or devices at the same time and pick up the call where it suits you.

Customizable Call Coverage

Route calls anytime with on-call / off-call protocol and answering service integration - ditch the external after-hours service.

Connect multiple offices

Increase efficiency by having one central main number for all locations and connect calls between offices, and even mobile users, by only dialing an extension numbers.

Any desk, any phone, any office becomes yours

Working in multiple locations? Physicians and staff members can move from desk to desk, or from office location to office location, and use any office phone like it is their own – same extension, same speed dials, same voicemail.

Customizable Multi-language Auto Attendant

Greet callers with a customizable multi-language auto attendant ("virtual receptionist") and route calls to any user or group of users. Perfect for when multiple physicians share the same office space.

Effortless Installation and Integration

Have an advanced phone system in no time, without any downtime. Keep all your phone numbers, switching to UniVoIP is seamless. Integrate with software you are elready using with OfficeConnect click-to-call.

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Appointment Reminder and Patient Communication Application

No More No-Shows!

Alerts your patients with automatic Text, Voice, and Email appointment reminders.

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A Better Business Phone Solution in the Cloud

Big Savings

Save up to 60% with unlimited local and long distance phone service + advanced phone system features.

Superior Quality

HD quality with Guaranteed Quality of Service and life-time warranty on all phones and hardware

Complete Mobility

Receive calls and voicemails on any phone in any location - with unlimited call routing options.

Manage with Ease

Administer users and settings with ease. Never pay for upgrades, service or changes again.

Benefits

UniVoIP is offering the most complete and affordable Voice solution designed specifically for Medical Offices. When you make UniVoIP your practice phone provider, you will enjoy unlimited benefits from which we have highlighted few of them for you below:

For Physicians

Increase revenue & lower cost

You save money every month because you no longer need to manage both phone and data lines. Traditional phone lines and the high price associated with them are now a thing of the very expensive past.

Minimize Capital Expenditures

With UniVoIP private cloud voice services, there are no large servers or systems to purchase. Other than phones, there are minimal capital expenditures to depreciate over time. Which means it comes off of your books. All you have is an affordable monthly service fee that connects your staff, employees, and vendors to a host of capabilities that dramatically improve productivity

Maximize Staff Utilization

Your staff will now have time to take care of urgent matters and/or nurture patient relationships. With our customizable multi-language auto attendant (“virtual receptionist”), you can route calls to any user or group of users. Perfect for multiple physicians sharing the same office space. With our customizable call coverage feature, you may now route calls anytime with the “on-call / off-call“ protocol and answering service integration – ditch the external after-hours service.

Maximize Office Productivity

Eliminate patient no-shows with automated appointment reminders and confirmations. OfficeConnect offer all 3 channels (SMS, Email, Call) of patient reminder delivery, plus 2-way functionality on our SMS. Don't just remind your patients, give them the ability to confirm or request a reschedule automatically. Automated Appointment Reminders integrates with almost every major PMS/EMR systems such as: Allscripts, Eclipse, Centricity, MedWare, Medisoft, Accuro, FutureHealth, Mosaiq, Dolphin, Practice Partner, Medics ADS, Eaglesoft, EZ Claim, AdvancedMD, HealthFusion, Inteleris, Aprima, Invision PM, Compulink, PracticeWorks, BeaverCreek and more!

Leverage Mobility and Improve Patient Communication

It’s difficult to be responsive and aware if your medical practice is tethered to convention. And there’s no ball and chain quite like desk phone. UniVoIP’s OfficeConnect is the ideal solution for your mobility needs and also emerging staff who demand constant connectivity and productivity from anywhere – and at anytime. Whether addressing emergencies from a consultation room, a conference room, a desk, or powering through meetings on the road, our hosted solution gives your medical practice the powerful tools you need to keep things moving forward no matter where or when business is done. In a nutshell, physician and staff members can move from desk to desk, or from office location to office location, and use any office phone like it is their own – same extension, same speed dials, same voicemail.

Technical Support & Upgrades Included

With UniVoIP’s hosted voice solution, there is no box at your medical office so there’s no hardware to upgrade in order to take advantage of new features and technologies. Because your service is on our private network, upgrades are provided through software changes that happen automatically in the background. Of course, we will make you aware of any new capabilities as they come available. That way, you can quickly utilize them to support your employees and vendor while better servicing your patients. So stay focused on your business and leave the upgrades to your hosted communications service provider.

For Office Staff

Receive lab results and faxes on the go

Send, receive and securely store faxes on virtually any device with Email-to-Fax and Fax-to-Email functionality. Get voicemail via Email or SMS notifications. Have any phone call ring on multiple phones/mobile phones or devices at the same time and pick up the call where it suits you.

Route calls anywhere at anytime and avoid picking up others phone calls

Route calls anytime with on-call / off-call protocol and answering service integration – ditch the external after-hours service. Also, increase efficiency by having one central main number for all locations and connect calls between offices, and even mobile users, by only dialing an extension numbers.

For Patients

Patients get your full attention

Unifying email, text, voice and all of your communication channels will give your patients the opportunity to share thoughts and concerns via those different means, which ultimately improves their overall patient experience with your office staff.

Easier for patients to reach you

Route calls anytime with on-call / off-call protocol and answering service integration – ditch the external after-hours service. Also, increase efficiency by having one central main number for all locations and connect calls between offices, and even mobile users, by only dialing an extension numbers.

Patient satisfaction is much higher
  • Communication between physician, staff and patients is highly improved as your staff’s efforts are focused on the patients instead of the managing a high-call volume and re-routing calls to the appropriate offices or departments.
  • Appointment reminder application will send out a text, email or place a call on behalf of your office to remind your patients that they are due for a yearly check-up or their lab results have come in. The same software can also send out a text as instructions follow up that were previously provided by your staff.
  • Unifying email, text, voice and all of your communication channels will give your patients the opportunity to share thoughts, concerns via those different means improving their overall patient experience with your office staff.
    Patients will receive lab or test results much quicker reducing their anxiety level and waiting time.
  • Patients getting Newsletter from the medical offices, with some important information around flu shot, offices updates, insurance coverage update… etc.
  • Possibility to send Patient Survey, allowing Patients to voice their feedback and improve the practice.

Success Stories

Healthcare

Breathe California

Breathe California of LAC (BLA) is a Los Angeles-based public benefit non-profit organization committed to improve lung health and air quality for all Los Angeles area residents. Breathe California of LAC’s mission is to promote clean air and healthy lungs through research, education, advocacy, and technology. BLA was founded in 1903.

Comprehensive Dermatology Center

Comprehensive Dermatology Center of Pasadena, California was founded in order to provide a complete array of dermatological treatments and services to the greater Pasadena area. Their doctors provide general dermatology, cosmetic and restorative treatments, skin cancer surgery, and non-surgical techniques in cosmetic dermatology.

Bridges

BRIDGES, a private, not-for-profit agency provides residential care and mental health treatment for persons with psychiatric and co-occurring disorders. Comprehensive residential and outpatient programs support individualized treatment designed to help individuals achieve their highest level of functioning, wellness and self- sufficiency possible. BRIDGES’ professional staff reaches out to hospitals, the criminal justice system, other service providers, family, and other community friends to assist in providing education, collaboration, and placement of persons in need of services.

CHOMG

California Hematology Oncology Medical Group (CHOMG) is a dedicated team comprised of board certified specialists in blood disorders and medical oncology with a caring ancillary staff committed to the enhancement of the physical and spiritual well being of patients and their families.

Morningside Recovery

Morningside Recovery is a Mental Health and Substance Abuse treatment center. We have been in business for approximately 15 years and treat patients above the age of 18. We also offer structured living environments where client are provided with a sober environment to live.

Radnet

Founded in 1984, RadNet, (NASDAQ: RDNT), is a national leader in providing high-quality, cost effective diagnostic imaging services through a network of 248 owned and/or operated outpatient imaging centers. With operations in six states, including California, Maryland, Delaware, New Jersey, New York, Rhode Island and Florida, Radnet is one of the largest owner and operator of fixed diagnostic imaging centers in the US.

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