Press Release: UniVoIP Sponsors CUNA Technology Council Conference

UniVoIP Offers CUNA Credit Union Attendees a Cloud-based Phone System Meeting FFIEC Regulations while Achieving Personalized Interaction with CU Members

UniVoIP to speak at CUNA 2018 about credit union phone system migration to the cloud and helping institutions meet requirements for NCUA Certification.

UniVoIP, a national leader in Unified Communications as a Service (UCaaS) and Omni-Channel Contact Center solutions is a proud sponsor of the 2018 CUNA Technology Council Conference held on September 12-15, 2018 at the Hilton Union Square in San Francisco, California. Credit union and other financial institution professionals from around the country will learn how to develop a strategic technology communication plan and connect on the latest industry challenges, trends and technological tools.

UniVoIP’s Vice President, Chris Vuillaume, will be speaking before the 9:30am Breakout Session on Friday, September 14th to cover major technology and customer service challenges in the financial industry.

“To keep their credit unions on the cutting edge, technology professionals need opportunities to explore emerging products and refine their current processes,” said Mike Atkins, CEO of Open Technology Solutions, CIO of Bellco CU and CUNA Technology Conference Committee Chair. As a pioneering leader in enterprise-grade Unified Communications (UC) and Contact Center Solutions for financial services, UniVoIP’s Chris Vuillaume, will share with CUNA attendees the fundamental necessities for credit unions to offer an optimal member experience. Moreover, Chris Vuillaume will dive into technological requirements to meet FFIEC regulations and achieve NCUA Certification.

Improving the ‘member experience’ is not simply a focus for contact center leaders. It consistently ranks as a top priority for credit unions as a whole. Having a member-centric culture means meeting member expectations by supporting multiple channels within a single interaction. – Chris Vuillaume

Topics to be covered during UniVoIP’s presentation include; adopting enterprise grade security protocol essential to anticipate, recognize and mitigate cybersecurity risks. Additionally, the presentation will briefly cover promoting business continuity, leveraging multiple channels for productive member-agent communication with an Omni-Channel Contact Center, implementing corporate chat, video conferencing, mobility and collaboration tools that boost member experience, as well as increasing member satisfaction with expedited customer service processes.

As an industry expert with a wide range of credit union and financial service customers, UniVoIP will be offering one-on-one advisory sessions during the CUNA networking assemblies. Financial service IT executives and customer service leaders will have the opportunity to collaborate with UniVoIP and assess their existing network infrastructure to determine how their institution can ensure regulatory compliance through data encryption and other security protocols, while also ensuring an impressive member experience with Unified Communication Solutions. “Member experience and especially “hold time” were the main reasons we switched to an Omni-Channel Contact Center Solution,” says Roy MacKinnon, President/CEO of Edwards Federal Credit Union. Read Edwards FCU’s case study.

To meet UniVoIP at CUNA Technology Council Conference, call 310-747-3263 or email chris.vuillaume(at)univoip(dot)com.

About UniVoIP     
UniVoIP is a pioneering leader in Hosted VoIP and UCaaS (Unified Communications as a Service) exclusive solutions for medium to large businesses nationwide. UniVoIP offers enterprises integrated business communication platforms, multimedia contact center functionality, cloud-based collaborative tools, mobility applications, and a world-renowned suite of advanced IP phones including mobile integration. Powered by a team with over 40 years of experience together, UniVoIP is an industry leader, delivering comprehensive UCaaS solutions to a variety of industries including education, legal, finance, nonprofit, real estate and healthcare. For more information, visit univoip.com

CUNA Operations & Member Experience Council 
CUNA Councils are a member-led, collaborative community of credit union leaders providing vibrant peer interaction, new ideas and innovation to foster professional development for our members while advocating for the overall success of the credit union movement. The CUNA Operations & Member Experience Council is one of seven CUNA Councils, a network of more than 7,000 credit union professionals. For more information, cunacouncils.org

CUNA Technology Council 
CUNA Councils are a member-led, collaborative community of credit union leaders providing vibrant peer interaction, new ideas and innovation to foster professional development for our members while advocating for the overall success of the credit union movement. The CUNA Technology Council is one of seven CUNA Councils, a network of more than 7,000 credit union professionals.

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