Your privacy is critically important to us. At UniVoIP, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the offering of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim to make it as simple as possible for you to control what information is collected on our Website, and how it is shared or deleted.
- We aim for full transparency on how we gather, use, and share your personal information.
Who we are
UniVoIP (www.univoip.com) is a pioneering leader in Cloud Communications and VoIP technology.
What personal data we collect
Type of Personal Information and Accessing Website
At this time, UniVoIP does not collect personally identifiable information about the visitors to our Website unless they choose to contact us through one of our forms or have accessed our Website via a targeted e-mail marketing campaign. Under such circumstances, the information UniVoIP collects may include: first name, last name, city, state, address, ZIP code, phone, email address and other information specific to the service requested or provided.
Visitors do not need to create an account to use this Website and we do not store information about our visitors except as indicated in this Policy. However, our customers do have access via our Website to our Phone System & Account Management portal (the “Portal”). The Portal allows for our customers to, among other things, view usage information, pay their invoices, and manage certain deployed equipment. Additionally, through the Portal, or via telephone or written correspondence, customers may elect to provide us with their credit card or other billing information should they explicitly decide to participate in programs that require this information.
We utilize contact forms on our Website. The information you provide through these forms is used to generate an email to our internal sales team. We do not store this information on our web servers but this information is stored on our email servers. Information provided to us via the Portal is separately stored and not hosted on our Website.
By registering or signing up for UniVoIP newsletter, or by requesting information via our contact forms, you are consenting to receive certain email communications from us, including newsletters, special offers, and customer surveys. UniVoIP provides users the ability to opt-out of receiving such email communications. If you wish to cease future communications, you can opt-out by using the link on the bottom of an email that you receive.
Information We Collect Automatically
We also collect some information automatically via our Website:
- Log Information: Like most Websites, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our site from certain geographic regions.
Currently, UniVoIP does not utilize”first party cookies”, but may do so in the future. We do, however, work with a third party vendor, and therefore we use “third party cookies”, to provide us with certain information to, among other things:
- Distinguish unique users;
- Analyze the success of e-mail marketing campaigns;
- Remember the number and time of previous visits;
- Remember traffic source information; and
- Determine the start and end of a session
If you choose to disable cookies, you may not be able to use certain features of the Site.
Additionally, UniVoIP and/or advertising affiliates may employ “tracking pixels” (also referred to as “web beacons”) to count the number of users that visit a page on our Site that includes these tracking pixels. Tracking pixels are used to analyze the effectiveness of advertising campaigns and to better understand the way that users interact with our Site. These tracking pixels do not identify individual users and analysis of data obtained by these tracking pixels is performed on an aggregate basis. Some, but not all, third-party advertising affiliates provide a mechanism to opt-out of their technology.
UniVoIP may use third-party advertising companies, such as Google, to serve or track ads on our web site and other web sites. These companies may use non-personally identifiable information about your visits to this and other web sites in order to measure advertising effectiveness and to provide advertisements about goods and services that may be of interest to you.
Summary of Information Collected
We have collected the following categories of personal information from consumers, whether via the Website or through direct customer interaction, within the last 12 months:
- Identifiers. By way of example, a real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
- Personal Information Listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)). By way of example, a name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
- Commercial Information. By way of example, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- Internet or other similar network activity. By way of example, browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
- Geolocation data. By way of example, physical location or movements.
UniVoIP obtains the categories of personal information identified above from the following categories of sources:
- Directly from our clients or their agents from information they provide related to UniVoIP’s products or services for which they engage UniVoIP including through the Portal or via telephone or written correspondence.
- Directly from our clients or visitors to the Website through information we ask from them including through contact forms or e-mail marketing campaigns.
- Directly and indirectly from clients or visitors to the Website when using our products or services or visiting our Website such as usage details collected automatically in the course of their interaction with our platform or Website.
- From third-parties that interact with UniVoIP in connection with the products or services we provide.
Why we collect certain personal Information
UniVoIP may use or disclose the personal information it collects for one of the following business purposes:
- To further develop and improve our Website and present its contents to you;
- To monitor and analyze trends and better understand how users interact with our content, which helps us improve our content, and other research;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention;
- To monitor and prevent any problems with our Website, protect the security of our Website, fight spam, and to protect our rights and property;
- To provide services to you including via the Portal;
- To send marketing communications related to the services we provide;
- To communicate with you from time to time in response to your requests for information or as may be relevant to your account with us;
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections;
- As necessary or appropriate to protect the rights, property or safety of us, our clients or others;
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
- As described to you when collecting your personal information or as otherwise set forth in the California Consumer Privacy Act; and
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
In some cases, we may also have a legal obligation to collect personal information from you.
Additionally, information collected and/or processed via the Portal is collected solely to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
Personal data that we collect and/or process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes, or as is necessary for compliance with a legal obligation to which we are subject.
Where we process personal data about you in conjunction with the supply of our products or services (e.g. contact data for technical or billing purposes), we retain that personal data for as long as necessary to provide the products or services and fulfill the transactions our clients have requested, or for other purposes such as complying with our legal or regulatory requirements, resolving disputes and enforcing our agreements. The criteria used to determine the retention periods include whether your personal data is still needed to provide, maintain or improve the performance of our products and services, you requested that your personal data be deleted, we have determined a specific retention period for certain types of data, you have provided your consent (where applicable), and have not withdrawn your consent.
Further, if you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our products or services. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
We do not share or sell our visitors’ private personal information except as follows:
- when we believe disclosure is reasonably required to comply with any law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding or legal request;
- to enforce our legal and contractual rights; or
- to protect the rights, property or safety of UniVoIP, our customers and others, including exchanging information for fraud protection and credit risk reduction;
- to our vendors who help us provide any part of the site, as well as other vendors for in connection with the providing of our goods and services, to the limited extent required for such help, and on condition that they may not further disclose your data or use it for any other purpose; or
- as part of any sale of our assets or a merger of our company.
With respect to our vendors, UniVoIP may disclose your personal information to a third party for a business purpose. When we disclose your personal information, we enter into an agreement that describes the purpose and requires the recipient to both maintain that personal information as confidential and not use it for any purpose except performing the agreement.
In the last 12 months, UniVoIP has disclosed the following categories of personal information for a business purpose:
- Personal Information Listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e))
- Commercial Information
- Internet or other similar network activity
- Geolocation data
Your personal information was disclosed for a business purpose to the following categories of third parties:
- Our vendors (HubSpot and WP Engine);
- Third parties to whom you or your agents authorized us disclose our personal information in connection with the products and services UniVoIP provides; and
- Third party advertising affiliates, to the extent that they collected such personal information.
In the last 12 months, UniVoIP has not sold any personal information.
Our Website is served over an encrypted connection, and our Website, Portal and e-mail servers are hosted in the United States. While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Website for potential vulnerabilities and attacks.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our Sites; any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorized access.
California Consumer Privacy Act (CCPA): About CCPA and Your Rights
The California Consumer Privacy Act (CCPA) applies to visitors, users, and others who reside in the State of California and provides them with certain rights respecting the collection, use, and disclosure of their personal information. To the extent applicable to UniVoIP, this notice is intended to comply with the CCPA and other applicable laws.
What Personal Information We Collect Under the CCPA
Under the CCPA, you have the right to know what personal information UniVoIP collects about you. UniVoIP collects information that identifies, relates to, describes, references, is capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or device. Set forth above in detail above are the categories of information collected by UniVoIP and the methods of collection.
Use and Sharing of Personal Information
UniVoIP’s policy with respect to the use and sharing of Personal Information is set forth above.
Your Rights and Choices under the CCPA
Access to Specific Information Collected or Used by UniVoIP
You have the right to request that UniVoIP disclose certain information about our collection and use of your personal information over the last 12 months. Once we receive and confirm your verifiable consumer request, UniVoIP will disclose to you the following:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we shared that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- Sales, identifying the personal information categories that each category of recipient purchased; and
- Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion of Personal Information
You have the right to request UniVoIP delete any of your personal information that we collected from you and retained, unless an exception applies. Once UniVoIP receives and confirms your verifiable personal information request, UniVoIP will delete (and direct our service providers to delete) your personal information from its records, unless an exception applies.
UniVoIP may deny this request based on the following exceptions:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise of free speech.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 ).
- Enable solely internal uses that are reasonably aligned with the consumer’s expectations based on your relationship with us.
- Comply with a legal obligation.
- Otherwise undertake internal uses in a lawful manner that are compatible with the contract in which the consumer provided the information.
How to Make a Request for Access to and/or Deletion of Personal Information
To request that UniVoIP disclose your personal information that we collected or used or that UniVoIP delete your personal information, please submit a verifiable consumer request by either:
- Calling us at 1-855-UNIVOIP (864-8647)
- Visiting https://univoip.com/company/contact/ and submitting a contact request.
You have the right to request this information twice in a 12-month period at no charge to you. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you (or the person authorized to act on your behalf) are the person about whom we collected the personal information.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
You are not required to create an account in order to make this request. We will only use the personal information provided in a verification consumer request to verify the requestor’s identify or authority to make the request.
UniVoIP’s Response to Requests for Access and Deletion of Personal Information
After UniVoIP receives and confirms your verifiable personal information request, UniVoIP will provide you with a copy of the requested information via email or postal mail or through your account with UniVoIP within 45 days from your request. When reasonably necessary, UniVoIP may notify you of a 45-day extension to fulfill your request.
UniVoIP will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of services.
- Suggest that you may receive a different price or rate for services or a different level or quality of services.
European General Data Protection Regulation (GDPR): GDPR and Your Rights
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (which is sometimes referred to as the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit, or cease, our use and processing of your personal data; and
- Request portability of your personal data.
EU individuals also have the right to make a complaint to a government supervisory authority.
While we have summarized the rights that you may have under data protection law, some of the rights are complex, and not all of the details have been included in this summary. Accordingly, you should read the relevant laws and guidance from the regulatory authorities in your jurisdiction for a full explanation of your rights.
Compliance With The Children’s Online Privacy Protection Act
Protecting the privacy of the very young is especially important. Visitors under 13 years of age are not permitted to use and/or submit their personal information on the Website. UniVoIP does not knowingly solicit or collect information from visitors under 13 years of age. If you are under 13 years of age, please do not submit any information to us. In the event that we learn that a person under the age of 13 has provided personal information, UniVoIP will delete such personal information. If you believe UniVoIP has information from a visitor under the age of 13 years old, please contact UniVoIP immediately by email at firstname.lastname@example.org or email@example.com.
How to Reach Us
If you have any questions about the CCPA or wish to submit a CCPA request including for access to personal information collected, disclosed or sold or to delete personal information or that personal information not be sold, please contact us at 1-855-UNIVOIP (864-8647) or by submitting a contact request at https://univoip.com/company/contact/
That’s it! Thanks for reading.
- June 23rd, 2020: Updated policy. Added specific information to help clarify our practices, and added information to reflect the CCPA requirements.