Omnichannel Contact Center Solutions for Better CX

Why Unify?

A True Microsoft Teams Contact Center, Built on Unify

Unify is Microsoft's most future-ready calling and contact center architecture, enabling true, native Teams functionality while unlocking AI-ready capabilities that Connect and Extend models can't support. Powered by Heedify, our contact center empowers agents to deliver seamless service across every touchpoint – voice, chat, web, and more – answering calls directly in Microsoft Teams or through the contact center client.

No Workarounds, No Overlays

Using multiple platforms to provide a multi-channel customer experience can be costly and hinder agent productivity. Because our contact center is native to Microsoft Teams, agents answer calls directly in Teams or through the contact center client – consolidating channels into one intuitive platform without workarounds, overlays, or architectural dead ends.

Evolving Customer Demands

Built on Microsoft's newest calling model, our solution adapts to the dynamic needs of your customers. Legacy call center solutions often lack the advanced capabilities required to keep up. With our cloud-based contact center solutions, you can easily adapt to the dynamic needs of your customers and deliver exceptional service every time.

Lack of Visibility into Agent Performance

Without clear visibility into agent productivity and customer service gaps, improving business processes and controlling costs becomes a challenge. Our contact center analytics solutions provide actionable insights to help you continuously improve and optimize service performance with detailed call logs and reporting by call type.

Scalability

Our cloud contact center solutions require minimal on-site equipment, allowing you to scale lines, agents, and features seamlessly in real-time to meet growing business demands. CCaaS providers can help you scale your business without any disruptions.

Contact Center Analytics

Gain actionable insights into customer preferences, service bottlenecks, and agent productivity gaps. With contact center analytics solutions, you can optimize processes, improve service efficiency, and make data-driven decisions to enhance your contact center operations.

Unified Omnichannel Support

Handle voice, chat, and web interactions seamlessly within Teams, delivering faster, more consistent customer experiences from a single platform across every touchpoint.

White-Glove Support

Our U.S.-based support team is available 24/7/365, offering quick, responsive help whenever you need it. We ensure your cloud contact center platform operates smoothly around the clock, providing uninterrupted service and support.

Mobility

Empower your agents to access all the tools they need, from any device, anywhere. Our cloud contact center software ensures they can provide superior service whether they're in the office or remote, all through a single, user-friendly platform.

AI-Ready Architecture

Adopt AI on your timeline. Optional, consumption-based AI capabilities – including call transcription, AI-generated call summaries, sentiment analysis, and CRM-synced insights – let you automate routine tasks and free agents for higher-value work at a pace that fits your business.

Cost Savings

Reduce operational costs by decreasing reliance on human agents for routine tasks. Our CCaaS solutions deliver high-quality service at lower costs, making them a smart investment for companies seeking cost-effective, omnichannel contact center solutions.

CRM-Aware by Design

Real-time caller identification using CRM phone number matching automatically logs calls, agents, duration, and summaries in supported CRMs – including HubSpot, Salesforce, and more – giving agents a complete 360° view to anticipate every customer's needs.

Consistency Across All Channels

Deliver a consistent experience across all touchpoints, whether it's voice, chat, email, or social media. Our omnichannel cloud contact center solutions ensure your customers receive the same high-quality service at every interaction, improving overall satisfaction and loyalty.

360° Management Tools

Gain full visibility into your contact center's activities with advanced management tools. Track performance metrics, service levels, and agent productivity to make data-driven decisions and optimize your cloud-based contact center operations.

Smarter Customer Interactions

Connect every customer with the right agent, faster. Seamless call queue management, intelligent skills-based routing, and interactive voice response (IVR) reduce wait times and enhance efficiency across every interaction.

Advanced Analytics & Historical Reporting

Enhance decision-making and continuous improvement with comprehensive analytics. Our cloud contact center solutions offer both real-time and historical reporting, giving you in-depth visibility into trends, performance metrics, and customer behavior over time. Use these insights to fine-tune strategies and optimize contact center operations for long-term success.

CRM-Aware Integrations

Easily integrate your existing applications with our Teams-native contact center. Whether you're using CRM systems, communication tools, or other software, we ensure seamless data flow, automatic call logging, and operational efficiency.

Call Insights and Recording

Enable automatic or agent-initiated recording to support quality assurance and coaching. Access detailed call logs with reporting by call type to monitor, evaluate, and improve agent performance.

Web Client for Remote Agents

Support your remote agents with a cloud-based web client that provides access to all necessary tools and features, no matter where they are. This omnichannel cloud contact center solution ensures agents can deliver high-quality service from any device.

Real-Time AI Insights

Leverage AI-powered insights that analyze customer sentiment and agent performance as interactions happen. With AI contact center solutions, you can quickly adjust service delivery, optimize agent responses, and improve the overall contact center experience in real time.

Call Forecasting & Workload Optimization

Use AI-driven forecasting to predict call trends and optimize agent workload. This cloud contact center solution ensures your team is always prepared for varying demand, helping balance resources and reduce operational strain.

Automated Customer Interactions

Leverage AI chatbots and self-service tools to handle routine customer inquiries. These omnichannel contact center services reduce agent workload, allowing them to focus on complex customer issues while improving response times and customer satisfaction.

Our cloud contact center solution is competitively priced. Request a quote by clicking here!

It’s simple – get in touch with us, and we’ll help you get started.

Built on Microsoft's newest calling model and powered by Heedify, our Contact Center for Microsoft Teams delivers a true Teams-native experience – not a workaround or add-on, but a future-ready foundation. It scales from basic call queues to full AI-powered operations, backed by 24/7/365 U.S.-based support.

If your customer experiences and agent productivity are lacking with your current call center solution or you’re looking to improve your customer service processes, you’re the right fit.