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Wondering what you get with Unified Communications by UniVoIP?

Our secure cloud-powered phones and service include a host of useful features…

User Features

Hot Desking

Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phone using your assigned Hot Desk User Directory number, the phone assumes all your speed dials, features keys, call forwarding setup, and line appearances – even your language preference for the display. Any changes you make to the phone while you are logged in for example, adding a speed dial are saved to your personal profile


Teleworker feature supports telecommuting employees or small branch offices


UniVoIP VoIP OfficeConnect lets you “twin” your desk phone to another internal or external phone (your cell phone, for example). Calls arriving at your desk phone will ring your cell phone simultaneously, allowing you to answer either device


Each user has their own voicemail and must first set it up using the provided passcode. Name, greeting and passcord recording will follow. Your mailbox may be accessed from anywhere at anytime

Voicemail to Email

Listen to the voicemail audio file, or read the message as text in the body of an email. Be more responsive by getting email and text message notifications of received faxes, missed calls, fax transmission results and text messages

Basic Features

Call Forward – External

Forwards calls to external phone numbers (e.g. 613-555-1234)

Call Hold

Allows a user to put a call on hold

Call Waiting Swap

Allows a user to see the number of an incoming caller on their phone display

Call Name Display

Allows a user to see the number of an incoming caller on their phone display

Group Page

Allows a user to receive a group page from their phone


Allows the user to dial, by depressing a single key, the most recent telephone number dialed at that instrument


Audio Conferencing

Dial 8888 – Each extension can hold up to an 8 party call

Auto Answer

Allows the phone to be set to auto-answer mode using feature key

Call Privacy

Does not show a user’s outbound caller ID (CLID) on the called party’s call display

Conference Call

Allows a user to initiate a conference call using the conferencing softkey. 8 party maximum with ability to expand

Do Not Disturb

Allows a user to set their DND status and prevent calls from ringing their phone

Phone Lock

Allows a user to lock their phone access. Set and unlock using the dedicated PIN

Record-A-Call (RAC) Act.

Enables the Record-A-Call on demand call recording freature for a user

Automatic Call Distribution [ACD]

Group Presence Control

Allow a user to place a call on hold on an extension for remote retreival


Call Park – Allowed Park

Allows a user to place a call on hold on an extension for remote retrieval

Dialed Night Service

Allows a user other than the attendant to control the Day/Night mode of the system

Emergency Call Notification

Allows people to receive instant information during an emergency or times of crisis

Group Page – Allow

Allows users to page a group of other users via the speakerphone on the phone. This is useful if you need to get the attention of all employees at once

Premise-Based vs. Hosted PBX Cost Comparison

A hosted Internet protocol private branch exchange (IP PBX System) system can provide an easy way for small to medium businesses (SMBs) to move to voice over Internet protocol (VoIP) and get a new range of features and capabilities. While there are several IP PBX options, hosted applications are usually quicker and cheaper to install.

Regardless of the size of your company, a VoIP Phone system solution will optimize operations and monthly savings. In fact, the greater the number of users, the greater savings you will realize with a managed phone system. Not only from a cost point of view but also from an operational workflow.